Summary
Overview
Work History
Education
Skills
Timeline
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Sherri Davis

Kettle Falls

Summary

Dynamic and detail-oriented professional with experience at RRCA, excelling in data entry and workflow management. Proven ability to maintain accuracy and confidentiality while enhancing team collaboration. Skilled in Microsoft Office and committed to delivering exceptional customer service, ensuring timely project completion and fostering positive relationships.

Overview

15
15
years of professional experience

Work History

Supporting Care Coordinator

RRCA
11.2023 - Current
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Accurately entered and updated data in company databases, ensuring information integrity.
  • Processed high volumes of data entries with attention to detail and efficiency.
  • Assisted in maintaining organized records and filing systems for easy access.
  • Collaborated with team members to streamline data entry processes and improve workflow.
  • Followed established procedures to enter and process data correctly.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
  • Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
  • Created and maintained data entry logs to track data entry activities.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Updated and maintained customer information, documents and records.

In Home Caregiver

Catholic Charities
08.2017 - 11.2023
  • Provided personalized care to clients, enhancing daily living activities and promoting independence.
  • Assisted with medication management, ensuring adherence to prescribed schedules and safety protocols.
  • Maintained accurate documentation of client progress and concerns, facilitating effective communication with healthcare providers.
  • Implemented safety measures within the home environment, minimizing risks and ensuring client comfort.
  • Collaborated with families to establish care plans that addressed individual needs and preferences.
  • Contributed to an overall positive caregiving experience by offering emotional support during challenging or difficult times.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Enhanced quality of life for clients through attentive assistance with daily activities, including bathing, dressing, and grooming.
  • Assisted with meal planning and preparation while considering dietary restrictions and nutritional requirements for each client.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.

AT&T Technical Support Rep

West Corporation
01.2010 - 01.2011
  • Managed customer inquiries to ensure timely and accurate responses.
  • Coordinated with cross-functional teams to resolve complex issues efficiently.
  • Resolved technical issues via phone, email, and chat support for diverse customer inquiries.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
  • Used ticketing systems to manage and process support actions and requests.
  • Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.

Education

GED -

SCC
Colville, WA

Skills

  • Data entry
  • Microsoft Word
  • Microsoft Excel
  • Attention to detail
  • Accuracy and attention to detail
  • Time management
  • Customer Service-oriented
  • Independent worker
  • Problem-solving
  • Administrative support
  • Workflow management
  • Multitasking and organization
  • Team collaboration

Timeline

Supporting Care Coordinator

RRCA
11.2023 - Current

In Home Caregiver

Catholic Charities
08.2017 - 11.2023

AT&T Technical Support Rep

West Corporation
01.2010 - 01.2011

GED -

SCC

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