Sherri DiPaolo
Spring Hill,FL
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
HSN
10.2016 - 04.2018
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
Secretary
Castallano, Korenberg CPAs
10.1998 - 01.2001
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Account and Office Manager
Rapid Express Office Products
06.1992 - 09.1997
- Developed strong relationships with clients and vendors through proactive communication, fostering trust and loyalty.
- Managed financial transactions, ensuring accurate and timely invoicing and payment processing for smooth cash flow.
- Played a pivotal role in reducing operational expenses via meticulous budget planning and diligent monitoring of expenditures against targets.
- Oversaw inventory control efforts, minimizing costs and waste while maintaining adequate stock levels for daily operations.
- Handled confidential information discreetly, safeguarding sensitive data from unauthorized access or misuse.
- Negotiated favorable terms with suppliers for cost-effective procurement of goods or services essential to business operations.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
High School Diploma -
St John The Baptist HS
Bay Shore06.1992
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
- Computer Proficiency
- Microsoft Excel
- Payment Processing
- Professional telephone demeanor
- Administrative Support
- Assertiveness
Timeline
Customer Service Representative
HSN
10.2016 - 04.2018
Secretary
Castallano, Korenberg CPAs
10.1998 - 01.2001
Account and Office Manager
Rapid Express Office Products
06.1992 - 09.1997
High School Diploma -
St John The Baptist HS
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