Sherri Dowell
Waynesburg,KY
Overview
26
26
years of professional experience
Work History
Optical Receptionist
Eye Health of Stanford
08.2020 - 07.2025
- Developed strong relationships with patients, leading to increased loyalty and repeat business.
- Assisted in coordinating staff schedules to ensure adequate coverage during peak hours or vacations periods.
- Implemented new software systems for patient record management, improving data accessibility and overall office efficiency.
- Assisted patients with insurance claims and provided guidance on coverage details.
- Maintained an organized and clean reception area to create a welcoming environment for patients.
- Streamlined appointment scheduling process, resulting in reduced wait times for patients.
- Enhanced patient satisfaction by providing efficient and friendly service at the front desk.
- Managed incoming phone calls professionally, ensuring accurate message taking and prompt response times.
- Efficiently processed payments and managed financial transactions, ensuring accuracy in daily accounting tasks.
- Ensured prompt follow-up with patients regarding order status updates or changes to scheduled appointments.
Secondary Biller
St Luke’s Cataract and Laser
12.1999 - 02.2019
- Checked insurance eligibility by making appropriate phone calls and conducting research on services rendered.
- Kept all patient information secure and confidential.
- Executed billing tasks and recorded information in company databases.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Provided exceptional customer service in handling billing inquiries, resolving disputes promptly and professionally.
- Followed up with appropriate parties to obtain prompt payments.
- Managed a high volume of invoices, prioritizing workload to meet deadlines and maintain cash flow.
- Generated detailed financial reports for management review, highlighting trends and potential areas for improvement.
- Increased revenue through timely processing of invoices and thorough follow-up on outstanding payments.
Patient Counselor
St Luke Cataract and Laser
12.1999 - 02.2019
- Increased patient adherence to treatment plans by addressing concerns, answering questions, and offering guidance.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Provided excellent customer service to patients and medical staff.
Education
Westminster High School
Westminster MDTimeline
Optical Receptionist
Eye Health of Stanford
08.2020 - 07.2025
Secondary Biller
St Luke’s Cataract and Laser
12.1999 - 02.2019
Patient Counselor
St Luke Cataract and Laser
12.1999 - 02.2019
Westminster High School
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