Overview
Work History
Education
Timeline
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Sherri Dowell

Waynesburg,KY

Overview

26
26
years of professional experience

Work History

Optical Receptionist

Eye Health of Stanford
08.2020 - 07.2025
  • Developed strong relationships with patients, leading to increased loyalty and repeat business.
  • Assisted in coordinating staff schedules to ensure adequate coverage during peak hours or vacations periods.
  • Implemented new software systems for patient record management, improving data accessibility and overall office efficiency.
  • Assisted patients with insurance claims and provided guidance on coverage details.
  • Maintained an organized and clean reception area to create a welcoming environment for patients.
  • Streamlined appointment scheduling process, resulting in reduced wait times for patients.
  • Enhanced patient satisfaction by providing efficient and friendly service at the front desk.
  • Managed incoming phone calls professionally, ensuring accurate message taking and prompt response times.
  • Efficiently processed payments and managed financial transactions, ensuring accuracy in daily accounting tasks.
  • Ensured prompt follow-up with patients regarding order status updates or changes to scheduled appointments.

Secondary Biller

St Luke’s Cataract and Laser
12.1999 - 02.2019
  • Checked insurance eligibility by making appropriate phone calls and conducting research on services rendered.
  • Kept all patient information secure and confidential.
  • Executed billing tasks and recorded information in company databases.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Provided exceptional customer service in handling billing inquiries, resolving disputes promptly and professionally.
  • Followed up with appropriate parties to obtain prompt payments.
  • Managed a high volume of invoices, prioritizing workload to meet deadlines and maintain cash flow.
  • Generated detailed financial reports for management review, highlighting trends and potential areas for improvement.
  • Increased revenue through timely processing of invoices and thorough follow-up on outstanding payments.

Patient Counselor

St Luke Cataract and Laser
12.1999 - 02.2019
  • Increased patient adherence to treatment plans by addressing concerns, answering questions, and offering guidance.
  • Verified patient insurance eligibility and entered patient information into system.
  • Greeted and assisted patients with check-in procedures.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Provided excellent customer service to patients and medical staff.

Education

Westminster High School
Westminster MD

Timeline

Optical Receptionist

Eye Health of Stanford
08.2020 - 07.2025

Secondary Biller

St Luke’s Cataract and Laser
12.1999 - 02.2019

Patient Counselor

St Luke Cataract and Laser
12.1999 - 02.2019

Westminster High School

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Sherri Dowell