SHERRI DUVERGER
Las Cruces,NM
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrator
Good Samaritan Society Las Cruces
Las Cruces, NM
01.2023 - Current
- Company Overview: Skilled Nursing Facility
- Grew the facility census from a capacity of 63 to 80
- Successfully 2023 and 2024 survey and plan of correction
- Availability for on-call responsibilities 24/7
- Leads and directs the overall operation of the facility in accordance with resident needs, federal and state government regulations, and company policies/procedures so as to maintain quality care for the residents while achieving the facilities business objectives
Administrator in Training (AIT practicum)
Good Samaritan Society Albert Lea
Albert Lea, MN
04.2022 - 12.2022
- Company Overview: Skilled Nursing Facility
- Completed a rotation in each of the departments to familiarize myself with all aspects regarding each area's purpose, the services they provide, staffing, and any problem areas
- Administration
- Human Resources
- Nursing
- Business Office/Financial Management
- Dietary
- Rehabilitation
- Medical Records
- Activities
- Social Services/Admissions
- Housekeeping/Laundry
- Environmental Management/ Maintenance
- Skilled Nursing Facility
Medical Office Manager (Workforce Management Team)
BeeperMD
Deerfield, FL
01.2022 - 04.2022
- Company Overview: Covid-19 Testing and Other Urgent Care Servicing Company
- Hiring and training staff
- Scheduling staff for their work
- Evaluating staff punctuality and performance
- Establishing office policies and procedures
- Working with the inventory department to obtain needed equipment
- Covid-19 Testing and Other Urgent Care Servicing Company
Regional Accounts Receivable Director
Care-Strong
Miami, FL
06.2021 - 01.2022
- Company Overview: Skilled Nursing Facility Corporate Management Company
- Reports directly to the CEO and prepares monthly goal and collection reports
- Conduct subject matter training in-person and remote to educate all levels of the business office staff as it pertains to all billing, bookkeeping, and resident trust fund management
- Assists with recruitment and training of new employees
- Conducts weekly and monthly audits to ensure all eight SNF business offices are monitored for compliance with company internal and federal state control measures
- Assist with the Month End and Year End A/R reconciliation and closing process
- Prepares monthly reviews of Accounts Receivable Aging reports for each of the eight facilities and performs root cause analysis, as well as, establishing solutions to minimize the source of the aging, unapplied cash, aged invoices, partial payments, overpayments, refunds, write off’s, bad Debt and false adjustments, etc
- Routinely interact with internal and external auditors to fulfill audit requests
- Acts as lead biller during difficult reimbursement situations and or when acting BOM position is vacant
- Able to meet over 100% of the collection’s goal for the month
- Skilled Nursing Facility Corporate Management Company
Regional Accounts Receivable Assistant
Care-Strong
Miami, FL
02.2020 - 06.2021
- Company Overview: Skilled Nursing Facility Corporate Management Company
- Provide and conduct subject matter training in-person and remote to educate all levels of the business office staff as it pertains to all billing, bookkeeping, and resident trust fund management; for all eight facilities on a daily basis
- Assist with the Month End and Year-end A/R reconciliation/closing process for all eight facilities
- Prepares monthly reviews of Accounts Receivable Aging reports and performs root cause analysis, as well as, establishing solutions to minimize the source of the aging, unapplied cash, aged invoices, partial payments, overpayments, refunds, false adjustments, etc
- Manages claim submission; audits and reviews claims to ensure accuracy and timeliness
- Records revenue accurately; reports revenue and adjustments to CEO on a monthly basis
- Identifies trends and changes in payer policies and practices to address issues that may impact reimbursement
- Implements corrective measures as needed
- Skilled Nursing Facility Corporate Management Company
Insurance Biller, Revenue Cycle Assistant
The Commons at the Orlando Lutheran Towers
Orlando, FL
04.2019 - 02.2020
- Company Overview: Skilled Nursing Facility
- Communicated to both insurance companies, as well as, patients in an effort to collect on outstanding balances and responded in a professional and timely manner to all billing-related inquiries
- Performed End of the Month processing duties, which include Ancillary Change Posting, consolidated billing, and the processing of applicable refunds to clients and insurance carriers
- Promptly researched and resolved rejected, incorrectly paid, and denied claims
- Performed monthly review of accounts receivable aging for all resident account balances
- Prepare breakdown of payments and reconcile remittance advice and review EOB(s) and EOP(s)
- Record revenues and payments to A/R systems
- Working knowledge of bookkeeping or accounting principles, preferably in a healthcare setting to include Medicare, Medicaid, and third-party billing
- Skilled Nursing Facility
Education
Masters Degree - Professional Masters in Business Administration (MBA)
Florida International University
Miami, FL12.2021
Bachelor of Science - Health Service Administration
University of Central Florida
Orlando, FL08.2019
Skills
- Client-focused
- Detail-oriented
- Multi-tasking
- Ability to work under pressure
- Organizational skills
- Teamwork
- Independent work
- Word
- Excel
- Tableau
- RFMS
- Matrix
- PCC
- Power BI
- Highly motivated
- Target driven
- Willing to travel
- Willing to relocate
Certification
Lean Sigma, Yellow Belt Holder
Timeline
Administrator
Good Samaritan Society Las Cruces
01.2023 - Current
Administrator in Training (AIT practicum)
Good Samaritan Society Albert Lea
04.2022 - 12.2022
Medical Office Manager (Workforce Management Team)
BeeperMD
01.2022 - 04.2022
Regional Accounts Receivable Director
Care-Strong
06.2021 - 01.2022
Regional Accounts Receivable Assistant
Care-Strong
02.2020 - 06.2021
Insurance Biller, Revenue Cycle Assistant
The Commons at the Orlando Lutheran Towers
04.2019 - 02.2020
Lean Sigma, Yellow Belt Holder
Masters Degree - Professional Masters in Business Administration (MBA)
Florida International University
Bachelor of Science - Health Service Administration
University of Central Florida
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