Sherri Elder
Greeley,CO
Summary
Results-driven Mortgage Operations Manager and Mortgage Loan Officer with over 25 years in the Financial services and Mortgage industry. Proven expertise in managing teams of over 20 professionals while enhancing branch operational efficiencies. Recognized for outstanding people skills and the ability to drive performance improvements. Committed to delivering exceptional service and fostering a collaborative work environment.
Overview
23
23
years of professional experience
Work History
VP Branch Operations
Fairway Independent Mortgage
Loveland, Colorado
07.2023 - Current
- Created effective communication strategies between management team members and employees at all levels of the organization.
- Established performance standards for staff members in order to drive productivity levels up.
- Hired, trained, and mentored staff members to maximize productivity.
- Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
- Ensured compliance with applicable laws and regulations related to operations activities.
- Identified problems and implemented solutions to better streamline operations.
VP of Operations/Branch Manager
Cherry Creek Mortgage Co
Boulder, CO
10.2020 - 07.2023
- Communicate regularly with executive team members to deliver pertinent details related to progress status, and direction for projects.
- Cultivate and maintained positive working relationships with employees, executives and other stakeholders.
- Coordinate work across departments to keep teams on track with company goals.
- Collaborate with various departments to identify operational challenges and plan corrective actions.
- Hire and manage employees to maximize productivity while training staff on best practices and protocols.
- Develop and deepened relationships with functional leadership to interconnect revenue generation initiatives with day-to-day operations.
- Manage daily operations of multi-million dollar divisional operation.
- Review financial statements, credit information and title data to complete underwriting process.
- Managed daily operations, including budgeting, forecasting, resource planning, and scheduling.
- Provided direction to staff on all aspects of operational processes.
Mortgage Loan Officer
Premier Members Credit Union
Longmont, CO
01.2020 - 10.2020
- Develop and maintain relationships with local Real Estate agents.
- Obtain and evaluate required documents, income, DTI, LTV, Credit Reports, Title Work, Appraisals, etc.
- Collect and verify accuracy of income documentation from member
- Submit loan to underwriting for approval.
- Ensure each loan is processed accurately, timely and completely.
- Schedule loan closings, attend closings at title
- Met with applicants to obtain information for loan applications and answer questions about loan process.
Mortgage Operations Manager
Cornerstone Home Lending, Inc
Fort Collins, CO
11.2012 - 12.2019
- Recruit, hire and train top talent for Operations and Production positions.
- Manage pipelines and reports in excess of $200 million funded loans monthly with Operations and Production Staff to ensure loans close on the agreed upon closing date.
- Coach, motivate, train, lead by example, and perform annual performance review for direct reports.
- Provide Operational support to Regional VP and Branch Production Managers.
- Analyze income, employment, assets, appraisals, review of customer information and knowledge of agency and investor guidelines for all mortgage loan programs.
- Ensure compliance in every area of Mortgage Operations and Production.
- Participate in Regional Management decisions and initiatives.
- Liaison between Production Teams, Underwriting Staff and Operations Staff.
- Responsible to foster good relationships between all.
- Responsible for Regional Management decisions on files to authorize to fund, move to closing queues, so that specific loan files move through the system to closing in a timely fashion.
Mortgage Operations Manager
First National Bank
Loveland, CO
01.2010 - 01.2012
- Responsible for all areas of the Mortgage Operations Department including Initial Disclosures, Compliance, Processing, Closing, Underwriting.
- Direct management of entire Mortgage Operation fundings in excess of $100 million monthly.
- Team hiring, coaching, training, Processing, Closing, authorization of wire approvals up to 1 million for all Regional mortgage loan transactions.
Post Closing Manager
First National Bank/Circle One Mortgage Loveland
01.2007 - 01.2010
- Responsible for all areas involved in a high volume Post Closing Mortgage Department.
- Direct management of support staff, hiring, scheduling, reviews, training, motivating and retaining staff.
- MERS Registration, MERS Transfers, loan file retention and imaging.
- HMDA Data integrity, compliance oversight and auditing, loan servicing, finalization, suspense contact and coordination, Purchase Advice reconciliation.
Mortgage Loan Processor/Closer
First National Bank/Cornerstone Mortgage
Loveland, Fort Collins, CO
01.2002 - 01.2007
- Process and close mortgage loans.
- Pre-Underwrite loan files, responsible for income analysis including self employed, W2, Rental income.
- Ensure that documents needed for loan submission and closing are prepared with an extreme high degree of accuracy and according to each specific loan program, agency and investor guidelines.
- In charge supervision and management of support staff.
Education
Bachelor of Science - Business Administration
Colorado Christian University
Training/Licensing/Designations
Skills
MLO NMLS 1746682
Underwriting DE Certification
Loansoft, Docuprep, Encompass, Empower, Connect
FHA, VA, CONV, USDA, CHFA, JUMBO, DPA
Leadership
Humility
Strong work ethic
Professional
Lead by example
Dependable, Integrity
- Growth management
- Business administration
- Operations oversight
- Process improvements
- Performance analysis
- Organizational development
- Cost analysis and savings
- Strategic planning and execution
- Cross-functional team management
- Operations management
Timeline
VP Branch Operations
Fairway Independent Mortgage
07.2023 - Current
VP of Operations/Branch Manager
Cherry Creek Mortgage Co
10.2020 - 07.2023
Mortgage Loan Officer
Premier Members Credit Union
01.2020 - 10.2020
Mortgage Operations Manager
Cornerstone Home Lending, Inc
11.2012 - 12.2019
Mortgage Operations Manager
First National Bank
01.2010 - 01.2012
Post Closing Manager
First National Bank/Circle One Mortgage Loveland
01.2007 - 01.2010
Mortgage Loan Processor/Closer
First National Bank/Cornerstone Mortgage
01.2002 - 01.2007
Bachelor of Science - Business Administration
Colorado Christian University
Training/Licensing/Designations
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