SHERRI FARMER
Fort Worth,Texas
Summary
Talented Intake Specialist offering 9.5 years of experience in conducting intake interviews and summarizing data with speed and efficiency. Connects with clients easily to provide thoughtful and compassionate assistance. Manages client files and prioritizing tasks to achieve optimal productivity.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
15
15
years of professional experience
Work History
Intake Associate
New York Life Group Benefit Solutions
01.2021 - 02.2024
- Taking calls and inputting claims for FMLA, STD, LTD, and Life Claims For employees of over 1000 different Company's
- Using Company program
- Data Entry work to set up the claims for Claim Manager to verify for payment
- Cross Trained to work in 4 different departments
1. Intake
2. Call outs for verification of info
3. Call ins for starting claims process 3 days prior to Payment setup
4. Assignment (assigning CM and updating Company info for payment)
- Projects as needed
Intake Associate
Cigna Health and Life Insurance
05.2014 - 12.2020
- Taking calls and inputting claims for FMLA, STD, LTD, and Life Claims For employees of over 1000 different Company's
- Using Company program
- Data Entry work to set up the claims for Claim Manager to verify for payment
- Cross Trained to work in 4 different departments
1. Intake
2. Call outs for verification of info
3. Call ins for starting claims process 3 days prior to Payment setup
4. Assignment (assigning CM and updating Company info for payment)
- Projects as needed
Manager
Family Dollar Stores of Texas
07.2009 - 07.2014
- Store manager for up to 5 employees.
- Hiring/Termination.
- Loading and unloading Trucks.
- Putting Freight out on shelves in the correct departments as needed.
- Doing Bank deposits and taking them to the bank.
- Customer Service of shoppers
Education
Associate of Science - Medical Billing And Coding
Colorado Technical University
Colorado Springs, CO02-2012
Skills
- 10 key by touch
- Call Center Associate
- Microsoft Office 360
- Data Entry
Awards
- 10-15 CSR 100% Customer Performance
- Averaged 99% Evaluations for Call Performance
Projects
COVID 19, Once COVID 19 hit there were 100's of claims that had to be input and assigned to Case Managers. I volunteered to help with the process. At that time I was averaging 15-20 OT hours after hours. This means I worked my regular hours and then stayed for OT to help with this Project. We were caught up by July 2020. COVID 19 cases had slowed down by that time.
Timeline
Intake Associate
New York Life Group Benefit Solutions
01.2021 - 02.2024
Intake Associate
Cigna Health and Life Insurance
05.2014 - 12.2020
Manager
Family Dollar Stores of Texas
07.2009 - 07.2014
Associate of Science - Medical Billing And Coding
Colorado Technical University
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