A seasoned professional with a diverse background working in real estate, mortgage, relocation, and title insurance industries with extensive knowledge in all areas. Performance-driven with high integrity, strong work ethic, and great leadership skills. Resourceful Manager with proven success leading productive teams. A wealth of knowledge and experience focused on providing outstanding customer service.
Work History
Relationship Banker
Regions Bank
10.2023 - Current
Facilitated customer transactions, including deposits, withdrawals and transfers.
Maintained in-depth product and service knowledge for well-informed customer advice.
Cultivated strong customer relationships by providing tailored advice and services.
Processed customer payments and account setup
Provided customers with additional information regarding account services.
Reconciled customer accounts and balanced daily transactions.
Analyzed customers' financial information to deliver personalized account guidance.
Resolved customer complaints and disputes to maintain satisfaction and loyalty.
Worked with clients to address and respond to client and partnership management issues.
Responded to customer inquiries regarding new accounts and account services.
SVP DIRECTOR OF OPERATIONS
FIDELITY NATIONAL TITLE INSURANCE COMPANY
Operations Manager of Fidelity Residential Solutions (a division of Fidelity National Title)
Director of onsite title/relocation/destination division
Involved in all hiring and training of staff, customer's clients, customer's new employees, and onsite centers
Involved in Client advisory board, Employee Relocation Counsel, and Relo 101
Subject Matter Expert for entire operation, Certified Relocation Professional 'CRP' designation, Global Mobility Specialist 'GMS' designation
Maintain solid relationship with client and continually develop new procedures to improve the quality of customer service, developing into new products
Developed a unique combination of expertise in the title insurance, mortgage and relocation industry
Hired and managed employees to maximize productivity while training staff on best practices and protocols.
Enabled revenue generation by pursuing partnerships, sourcing funding, and capitalizing on market opportunities.
Streamlined operations to maximize business efficiency and profits.
Worked collaboratively with Clients functional leaders to implement new procedures and corrective actions to improve quality.
Achieved team goals through formalized training plans, coaching, and performance management.
Defined, implemented, and revised operational policies and guidelines.
Analyzed customer feedback and identified areas for improvement to drive business success.
Negotiated with vendors, suppliers to acquire mutually beneficial contracts and agreement.
Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profit
All recruiting, hiring, and training of team members HR functions
Produced closing instructions and coordinated with title company to monitor closing and funding.
Prepared and reviewed deeds and legal document packages
Prepared preliminary settlement statements and loan closing instructions for review by title companies and closing agents
Collaborated with lenders, agents, and legal professionals to resolve transactional and title issues.
Led and executed innovative sales strategies to close complex deals.
Prepared and presented contracts and other legal documents to clients
Developed and maintained relationships with title companies, lenders and other stakeholders to facilitate smooth transaction
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Vice President
Fidelity National Title Insurance Company
Managed entire office, including Escrow Officer responsibilities and marketing
Handled large volume of Realtor and relocation closings
Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process.
Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
Prepared documents for closing and handled complete disbursement and follow up of escrow transactions
Reviewed escrow accounting reports and resolved outstanding check or open file balance issues.
Developed and maintained relationships with customers, lenders and other third parties.
Escrow Officer
Heart Of Texas Title
Performed all functions of Escrow Officer as well as managed staff and office
Escrow Officer
LAWYERS TITLE
Handled all functions of an Escrow Officer, including marketing new clients.
Education
Plano Sr High School
Plano, TX
Skills
Global Mobility-Relocation
Human Resources/Organizational Development
Construction Loans/Builders
Escrows/Loans/Helocs/Shortpays and Mortgages
Strategic Planning-Budget/P & L
Client Services
Title Insurance Manager/Officer/Operations
Appraisals/Valuations/Surveys
Contract Negotiation
AREV/VISIO/Oracle/Salesforce/Transact
Billing-Account receivables and payables on large scale
Warranty Deeds-all legal documents associated with sale or purchase of real estate
