Sherri Fuel
McKinney,TX
Summary
Recognized by colleagues, clients and senior leadership for demonstrated capability to address challenges, ensure optimal productivity levels, and support business imperatives. Innovative Teacher bringing 2-year background instructing students. Expertise in classroom oversight, course planning and behavior management. Successful at collaborating with teachers, administrative leaders and support specialists to meet individual student needs. Committed to encouraging higher-order thinking to increase student performance.
Overview
16
16
years of professional experience
Work History
7th Grade Science Teacher
E. D. Walker Middle School
10.2022 - 05.2024
- Assisted in creating safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Developed differentiated instruction strategies to accommodate diverse learning needs and styles within classroom.
- Promoted scientific literacy among students by emphasizing real-world applications of scientific concepts.
- Enhanced student engagement through use of visuals, hands-on experiments, and group projects.
- Planned, prepared, and taught lesson plans, giving students individual support.
- Communicated with students and parents regarding academic progress, assignments, and behavior.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Implemented project-based learning activities to foster collaboration and teamwork among students while deepening their understanding of key scientific concepts.
Help Desk IT Analyst
NTT DATA
05.2019 - 12.2021
- Provides L1 technical guidance in activities associated with identification, Prioritization, and resolution of reported problems by telephone and email
- Activities include recognition, research isolation, resolution, and follow—up steps
- Participates in a supportive role by acting as liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner
- Demonstrated composure and professionalism on the phone with the users
- Provided excellent customer service by promptly evaluating, prioritizing, and responding to their requests.
Encompass Specialist Application
Summit Funding
03.2021 - 09.2022
- Providing Tier, Help Desk support to internal customers and retrieving technical specifications from user hardware
- Performing network diagnostics
- Conducting remote sessions to replicate and troubleshoot issues
- Searching application knowledge base and internal FAQs for solutions to issues
- Escalating and discussing unresolved issues within Encompass Application team
- Assisting internal customers with general and specific Encompass questions
- Facilitating ticket escalations and tracking issues that are forwarded to other departments to ensure items are resolved to customer's satisfaction
- Attending ongoing product training to maintain personal knowledge base
- Staying up to date regarding change announcements, both internally and from application vendor
- Discussing trending issues with team to identify potential fixes or enhancements that would benefit users
- Performing additional duties as directed by Encompass Application team.
Senior Processor/junior Underwriter
City lending inc
11.2020 - 05.2022
- Review and verify loan documents that support loan file, such as credit, appraisal, and title insurance, to ensure complete and accurate information is in file before it is sent to underwriting
- Prioritize and monitor daily workflow in order to ensure all loans are being worked on in accordance with company's timeline expectations
- Calculated income and debt ratio per program guidelines to determine borrower(s) ability to repay
- Resolve any customer service issues / demonstrate advanced product knowledge of FHA, VA, Conventional loan and other loan programs such as HELOC, 2nd mortgages, home improvement, down payment assistance and bond programs
- Perform evaluations on appraisal products
- Good understanding TRID, Fannie Mae, Freddie Mac, VA and FHA guidelines
- Ability to work independently remote in work home environment.
Senior Mortgage Process/ Interim Processor Manager
Genpact LLC
05.2012 - 05.2018
- Partnered with cross functional colleagues, including loan originator, senior management, and senior underwriter, as well as borrowers to provide critical updates requiring loan status and acquire necessary information
- Demonstrated proficiency managing multiple priorities simultaneously, as evident by successful maintenance of over 50 conventional fixed cash-out and no cash out refinances; close 20-40 loans monthly depending upon duration of underwriting processes
- Fostered relationships with clients through proactive communication, anticipating needs and requirements, and managing administrative processes
- Ability to actively listen and ask effective questions to accomplish tasks proficiently
- Utilized subject matter expertise and practical knowledge to assist senior management with ad hoc projects; provide coaching, mentorship and performance management to direct reports
- Diagnosed computer problems, monitor computer processing systems, install software preform test on computer equipment, schedule maintenance and teach processor to use programs.
Frist GRADE AND COMPUTER TEACHER
LIFE-A-NEW PREPARATORY ACADEMY
08.2008 - 05.2010
- Identified learning styles and provided differentiated instruction in a manner that aligned with unique learner needs
- Developed and implemented engaging and innovative lessons by connecting curriculum with practical concepts as well as various learning styles and special needs
- Specialized in computer basic, Windows navigation around
- Proven ability to effectively meet customer's needs, build productive internal and external stakeholder relationships and take responsibility for customer satisfaction and loyalty
- Remained abreast of emerging educational methodologies and best practices; employed a variety of learning strategies to ensure knowledge acquisition for visual, auditory, and kinesthetic learners.
- Planned and implemented curriculum to teach up-to-date technology.
Education
M.D. - Master of Project Management
Keller Graduate School of Management
Kansas City, MO02.2011
Bachelor of Science - Management & Human Resources
Park College
Park Hills, MO05.1997
Skills
- 15 years Mortgage industry experience
- Excellent written & verbal communication, team coordination, and customer service skills
- Good problem-solving, troubleshooting and analytical skills
- Leadership experience
- Excellent ability to adapt to software systems
- Good typing skills
- Ability to multitask
- Detail oriented
- Ability to retain information
- Work efficiently under pressure
- Student Engagement
- Collaborative learning
- Science Communication
- Assessment Strategies
Timeline
7th Grade Science Teacher
E. D. Walker Middle School
10.2022 - 05.2024
Encompass Specialist Application
Summit Funding
03.2021 - 09.2022
Senior Processor/junior Underwriter
City lending inc
11.2020 - 05.2022
Help Desk IT Analyst
NTT DATA
05.2019 - 12.2021
Senior Mortgage Process/ Interim Processor Manager
Genpact LLC
05.2012 - 05.2018
Frist GRADE AND COMPUTER TEACHER
LIFE-A-NEW PREPARATORY ACADEMY
08.2008 - 05.2010
M.D. - Master of Project Management
Keller Graduate School of Management
Bachelor of Science - Management & Human Resources
Park College
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