Sherri Garcia
Fayetteville,NC
Summary
Dedicated Shift Supervisor with proven skills in problem solving, staff management, and guest retention strategies. Successfully maintained high service standards while training new team members and proactively addressing operational challenges.
Overview
1
1
year of professional experience
Work History
Shift Supervisor
On The Border Mexican Grill & Cantina
Fayetteville, North Carolina
04.2024 - Current
- Completed opening and closing duties to facilitate business operations.
- Assisted upper management with daily operations to meet standards of service and quality.
- Resolved customer inquiries and handled service issues promptly.
- Maintained cleanliness and organization of work areas throughout shifts.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Addressed any issues that arose during the shift in a proactive manner.
- Monitored staff performance to ensure quality standards were met.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Utilized POS systems efficiently for order processing and inventory management.
- Educated customers about offerings, promotions and pricing to boost sales.
- Checked orders for quality and completeness.
Skills
- Problem Solving
- Staff Management & Supervision
- Guest Retention Strategies
- Shift Paperwork Completion
- Team Collaboration & Leadership
- Workplace Safety
- Guest Experience Enhancement
References
References available upon request.
Timeline
Shift Supervisor
On The Border Mexican Grill & Cantina
04.2024 - Current
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