Summary
Overview
Work History
Skills
Certification
Reference:
Timeline
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Sherri Gaston

El Segundo,CA

Summary

Dynamic food server with extensive experience at California Pizza Kitchen, recognized for enhancing customer satisfaction through exceptional service and upselling techniques. Proficient in cash handling and menu memorization, I excel in high-volume dining environments while fostering strong guest relationships and ensuring adherence to food safety practices.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Food Server

California Pizza Kitchen
07.2021 - Current
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
  • Enhanced customer satisfaction by providing efficient and friendly food service.
  • Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Managed cash register accurately, ensuring proper handling of transactions and tips.
  • Cultivated warm relationships with regular customers.
  • Restocked supplies during downtime to continue meeting customer demand for products and services.
  • Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
  • Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
  • Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
  • Practiced good time management to deliver customers' prepared orders quickly and accurately.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Mastered menu knowledge to provide accurate information and helpful suggestions

Food Server

OSTARIA by Fabio Viviani
01.2016 - 03.2020
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
  • Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
  • Provided exceptional service to large parties, coordinating with the team for smooth operations.
  • Successfully maintained an orderly workspace under pressure by clearing tables promptly after diners'' departures.
  • Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
  • Increased sales by upselling appetizers, desserts, and specialty beverages.
  • Assisted in training new servers, sharing best practices for excellent customer service.

Food Server

BOA Steakhouse
01.2014 - 03.2016
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Increased sales significantly by upselling higher-end products to customers.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Checked guests' identification before serving alcoholic beverages.
  • Inspected dishes and utensils for cleanliness.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.

Skills

  • Cash handling
  • Food handling
  • Professional attitude
  • Order taking
  • Safe food handling
  • Cleanliness standards
  • Menu memorization
  • Food safety practices
  • Relationship management
  • Service prioritization
  • Order accuracy
  • Food station setup
  • Table setting
  • Guest relations
  • POS system operations
  • Supply restocking
  • Quality control
  • Memory retention
  • Allergy awareness
  • Order management
  • High volume dining
  • Food and beverage pairings
  • Menu presentation
  • Tableside service
  • POS system operation
  • Suggestive selling
  • Utensil sanitizing
  • Effective customer upselling
  • Hospitality and accommodation
  • Dining customer service

Certification

California Food Handler Certification

California Responsible Beverage Service Certified

Reference:

References available upon request

Timeline

Food Server

California Pizza Kitchen
07.2021 - Current

Food Server

OSTARIA by Fabio Viviani
01.2016 - 03.2020

Food Server

BOA Steakhouse
01.2014 - 03.2016

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Sherri Gaston