Sherri Gibson
Oakland,CA
Summary
Dynamic Lead Customer Service Representative at Kaiser Permanente, adept at training and mentoring teams to enhance performance. Successfully registered 300-600 patients daily while ensuring compliance with policies. Skilled in patient registration and providing clear directions, fostering a supportive environment that drives team success and patient satisfaction.
Overview
27
27
years of professional experience
Work History
Lead Customer Service Representative
Kaiser Permanente
06.1998 - 05.2025
- Directed team to register patients in hospital lab.
- Released orders from patients chart giving them labels for all test ordered. Labels were put on the proper tubes for labs ordered. Following all policies and procedues.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
Education
Diploma - General Studies
06.1989
Skills
Registered patients for lab dept
Giving patients proper directions and supplies for test done at home
Being able to identify policies and procedures for all test
Trained all new and on all employees
Lead 4 Employees plus up to 5 on all employees daily while we registered 300-600 patients a day
Accomplishments
2012 I was given the Kaiser "Making lives better award" 1of 50 ppl chosen by hospital lead administration for doing exceptional, above and beyond work when the San Leandro hospital first open. Hospital had only been open for 6mo.
Timeline
Lead Customer Service Representative - Kaiser Permanente
06.1998 - 05.2025
Tennyson High School - Diploma, General Studies
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