Sherri Gould

Liaison for potential employees and companies Falk Associates represent.

• Identify and qualify prospective clients
• Create scripts, call plan and email correspondence
• Educate customers on all new products and services offered by ACL
• Collaborate with leadership on territory plans and schedule meetings
• Establish and expand relationships with current territory of business
• Promote and follow up on prospective clients and lead generation events
• Support management of lead generation staff and operations processes
• Act as Liaison between client and laboratory departments
• Interact extensively with clients by processing supply order needs and answering inquiries to resolve issues
• Investigate root cause issues and file reports for follow up action
• Assist sales team with requests for information and client support for new account set ups

• Direct contact using outbound calling strategy
• Maintaining and updating prospects within a centralized CRM system
• Establishing initial contact with decision makers
• Assist the sales team in increasing revenue by prospecting new business opportunities
• Educate customers on all new products and services offered by NICL
• Help other departments i.e., billing department collect missing information to process claims
• Assist in the Client Response Call Center by answering incoming client calls about patient results and physician orders while acting as Liaison between facility and the laboratory

• General physician office duties which include greeting patients, making appointments, taking payment for services and contacting patients with appointment reminders.

• Collected relevant data for analyzing customer service failure trends
• Tracked trends and analyzed data to indicate systematic and specific operational problems at the account level, contributing to the reduction of service failure
• Worked with sales representatives to resolve client issues in a timely manner
• Scheduled and conducted initial training sessions for utilization of problem tracking mechanism for sales team

• Presented new tests to physicians and staff
• Served as liaison between laboratory and physician offices, solving problems and maintained excellent service
• Installed Quest Diagnostics computer systems in physician offices; trained physicians and staff to use the system and to order tests quickly and efficiently
• Developed growth strategies for each client to increase revenue
• Successfully completed all administrative duties and participated in continuing education

• Liaison between hospital laboratory out-reach and physician offices
• Reported laboratory results to clients using established protocol
• Documented reporting and/or call history in the patient files and maintain appropriate records
• Interacted with physicians and physician office staff to resolve laboratory service issues

• Liaison between the hospital laboratory out-reach and physician offices
• Reported laboratory results to clients using established protocol, implemented new testing procedures
• Documented reporting and/or call history in the patient files and maintained appropriate records
• Interacted with physicians and physician office staff to resolve laboratory service issues
• Resolved issues with computer hardware, printers and interfaces
• Installed interface software.

• Acted as Liaison between hospital staff, physician offices and blood centers to meet the needs of the patients, parents, their families and friends
• Initiated and implemented donor bone marrow testing program to increase national donor database
• Trained over 150 individuals through the Baxter/GE Quality Assurance Program
• Coordinated and directed autologous donations
• Blood, Directly supervised 14 individuals covering the Hospital Blood Bank 24/7
• Worked side-by-side with subordinates to cover emergencies
• Created and maintained Standard Operating Procedure Manual for the Blood Bank Department
• Successfully passed all scheduled and unscheduled inspections every year
• Implemented new Laboratory Computer system and upgraded system when necessary
• Staff Bench Technologist
• Perform routine testing, adhering to the high standard set forth by the governing agencies in preparation for transfusion of blood products to patients.