Sherri Graham
Muskogee,OK
Summary
Dynamic and attentive Personal Banker Team Lead specializes in retail banking, customer service and account management. Driven to help clients make responsible and financially beneficial decisions. Knowledgeable of branch operations and financial products to best support company and customers. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
23
23
years of professional experience
Work History
Personal Banker Team Lead
Bank Of Oklahoma
09.2013 - Current
- Coached and mentored staff to improve job performance, resulting in higher productivity and employee retention.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts.
- Resolved escalated concerns using professionalism and understanding of facets of issue.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Conducted regular audits to ensure adherence to regulatory requirements, maintaining a strong control environment.
- Led weekly meetings with staff to discuss progress updates, address concerns, and maintain open lines of communication.
- Maintained scheduling for main branch to keep shifts appropriately staffed.
Store Manager
Rue 21
04.2013 - 09.2013
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
- Devised, deployed and monitored processes to boost long-term business success with optimal sales and profit levels.
- Created work schedules according to sales volume and number of employees.
- Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
- Oversaw, trained and encouraged 20 employees, promoting culture of efficiency and performance.
- Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to already gifted team of associates.
- Completed monthly profit and loss performance reports.
Store Manager
Walgreens
09.2001 - 04.2013
- Oversaw, trained and encouraged 25 employees, promoting culture of efficiency and performance.
- Completed monthly profit and loss performance reports.
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
- Created work schedules according to sales volume and number of employees.
- Completed all point of sale opening and closing procedures, including counting contents of cash register.
- Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to already gifted team of associates.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Yearly Store sales increased from 3.5 million to 5 million during 5 year period.
Education
BBA - Business Administration - Finance
Northeastern State University
Tahlequah, OK2018
Associate of Science - Business Administration
Connors State College
Warner, OK2007
Skills
- Banking operations knowledge
- Goals and performance
- Excellent customer service skills
- Sale expertise
- Financial operations management
- Analysis and research
- Teamwork and Collaboration
- Data Entry
- Excellent Communication
- Leadership
- Problem-Solving
Timeline
Personal Banker Team Lead
Bank Of Oklahoma
09.2013 - Current
Store Manager
Rue 21
04.2013 - 09.2013
Store Manager
Walgreens
09.2001 - 04.2013
BBA - Business Administration - Finance
Northeastern State University
Associate of Science - Business Administration
Connors State College
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