Summary
Overview
Work History
Education
Skills
Detectorist
Timeline
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Sherri Grose

Summary

Accomplished Customer Service Manager with a proven track record at WOW Tree Service, enhancing customer satisfaction and loyalty through effective issue resolution and team leadership. Worked in the field numerous times, learning on-the-job skills of forestry as well.

Skilled in Microsoft Office and adept at fostering positive client relations, significantly reducing complaints by implementing strategic solutions. A pioneer in time management and providing constructive feedback, ensuring high service standards are consistently met. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience

Work History

Customer Service Manager

WOW Tree Service
03.2018 - Current
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Kept accurate records to document customer service actions and discussions.
  • Created and reviewed invoices to confirm accuracy.
  • Established team priorities, maintained schedules and monitored performance.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Walmart Associate

Walmart
10.2010 - 02.2013
  • Worked varied hours to meet seasonal and business needs.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Managed customer relations through communication and helpful interactions.
  • Trained and mentored junior staff on customer service strategies and techniques.

Education

Associate of Arts - Developmental Psychology

Surry Community College
Dobson, NC
2026

High School Diploma -

White Plains Christian School
Mount Airy, NC
05.2007

Skills

  • Customer Service
  • Problem-Solving
  • Microsoft Outlook, Word, and Excel
  • Customer Relations
  • Excellent time management skills
  • Cash Handling
  • Adherence to high customer service standards
  • Exceptional telephone etiquette
  • Issue Resolution
  • Account Management
  • Positive and Constructive Feedback
  • Deadline-oriented
  • Research and due diligence

Detectorist

I enjoy metal detecting in my free time with my two sons. There is just something exciting about finding buried history that others have forgotten about!

Timeline

Customer Service Manager

WOW Tree Service
03.2018 - Current

Walmart Associate

Walmart
10.2010 - 02.2013

Associate of Arts - Developmental Psychology

Surry Community College

High School Diploma -

White Plains Christian School

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Sherri Grose