Sherri Hale
Hopewell,VA
Summary
Dynamic Customer Experience Manager at Macy’s with a proven track record in cross-functional collaboration and data analytics. Expert in voice of customer analysis, driving improvements through customer feedback management. Committed to enhancing customer empathy and satisfaction, resulting in a notable increase in positive shopping experiences.
Overview
23
23
years of professional experience
Work History
Customer Experience Manager
Macy’s
03.2002 - 03.2025
I am responsible for giving customers the best experience they can have in their shopping experience. I am responsible for employees, and watching numbers, working on the phone and in person.
Education
None - Education
Marshall University
Huntington, WVSkills
- Cross-functional collaboration
- Voice of customer analysis
- Customer empathy
- Data analytics
- Customer feedback management
Experience with state and local government paperwork
I have extensive experience with state and local paperwork for insurance by helping relatives and friends.
Timeline
Customer Experience Manager
Macy’s
03.2002 - 03.2025
None - Education
Marshall University
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