SHERRI HALL
Hinckley,OH
Summary
Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.
Overview
22
22
years of professional experience
Work History
Customer Service Manager
Santmyer Companies
02.2020 - 05.2024
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Office Coordinator
Great Lakes Petroleum
11.2012 - 02.2020
- Administered to CRM and company database, including troubleshooting, maintenance and updates
- Monitored and screened visitors to verify accessibility to inter-office personnel
- Managed financial transactions, including invoicing, expense tracking, and payroll processing for timely payments.
- Collaborated with cross-functional teams on various projects to achieve shared objectives efficiently.
- Cultivated positive relationships with clients through attentive service ensuring repeat business from satisfied customers.
- Provided administrative support such as preparing meeting agendas, taking minutes, maintaining calendars, booking travel arrangements when necessary.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained effective relationships with banking institutions to support financial operations.
- Coordinated schedules for multiple departments, ensuring smooth business operations.
- Enhanced customer satisfaction by responding promptly to inquiries and resolving issues professionally.
- Implemented inventory control procedures to maintain optimal stock levels and minimize wastage.
Office Manager
Ice Oil Company
11.2004 - 11.2012
- Greeted customers and visitors in-person and via telephone calls
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance
- Answered telephone inquiries from clients, vendors and the public
- Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction
- Performed daily meter readings on storage tanks and self-service island
- Received and routed business correspondence to correct department or staff member
- Corresponded with clients through email, telephone, or postal mail
- Provided clerical support including copying, faxing and file management
- Processed accounts receivable and accounts payable
- Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations
- Facilitated organized record retrieval and access by maintaining filing system.
Office Manager
Weaver Oil Company
01.2002 - 11.2004
- Greeted customers and visitors in-person and via telephone calls
- Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction
- Performed daily meter readings on storage tanks and self-service island
- Received and routed business correspondence to correct department or staff member
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance
- Answered telephone inquiries from clients, vendors and the public
- Corresponded with clients through email, telephone, or postal mail
- Provided clerical support including copying, faxing and file management
- Processed accounts receivable and accounts payable
- Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations
- Facilitated organized record retrieval and access by maintaining filing system.
Education
Wadsworth High School
Wadsworth, OHSkills
- Customer Service
- Problem-Solving
- Customer-focused
- Training and mentoring
- Excellent time management skills
- Cash Handling
- Complaint resolution
- Effective workflow management
- Handling Escalations
- Issue Resolution
- Account Management
- Conflict Management
- Work Prioritization
Timeline
Customer Service Manager
Santmyer Companies
02.2020 - 05.2024
Office Coordinator
Great Lakes Petroleum
11.2012 - 02.2020
Office Manager
Ice Oil Company
11.2004 - 11.2012
Office Manager
Weaver Oil Company
01.2002 - 11.2004
Wadsworth High School
Similar Profiles
Gwen WesselGwen Wessel
Night Dispatcher at Santmyer Oil CompanyNight Dispatcher at Santmyer Oil Company
Daniel McLaranDaniel McLaran
Commercial Plumbing & HVAC Estimator / Project Man at DMS Companies, Inc. Dba Hernandez CompaniesCommercial Plumbing & HVAC Estimator / Project Man at DMS Companies, Inc. Dba Hernandez Companies
Vipin J RaoVipin J Rao
Senior Payroll Executive at Oasis Investment Companies LLC (Holding Companies of Al Shirawi GroupSenior Payroll Executive at Oasis Investment Companies LLC (Holding Companies of Al Shirawi Group