Sherri Hall
Director of Operations
Peoria,AZ
Summary
Focused Leader with over 25 years of success in developing high performing service-oriented teams. Accomplished in working with executive organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures to nurture relationships with customers. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Directed and assisted in opening 9 medical centers in Arizona from build to AZDHS inspections as well as the acquisitions of 14 medical centers in other states.
Overview
25
25
years of professional experience
6
6
years of post-secondary education
Work History
Regional Director of Operations/Director of Operations
Medicine For Business And Industry
Phoenix, AZ
05.2016 - 08.2023
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Set team and individual KPIs and provided regular, actionable feedback.
- Oversaw day-to-day production activities in accordance with business objectives.
- Defined, implemented, and revised operational policies and guidelines.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Mentored and coached team members to foster productive and engaging work environment.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed systems and procedures to improve operational quality and team efficiency.
- Increased revenue year over year 22%. Along with my team, increased annual billing 18m during my tenure. Increased marked share from 4% to 63% from 2016 to 2023.
- Coached and trained newly hired employees so that each understood job responsibilities and requirements of positions.
- Developed, implemented, revised, and evaluated policies and procedures.
- Developed and implemented strategic plans enabling each facility to meet budgetary and quality assurance goals.
- Utilized cross-functional strategies between 5 divisions to systematize KPI's and reimbursement.
- Managed accounts to retain existing sensitive relationships and grow share of business.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Increased profit margins by effectively controlling budget and overhead.
Area Operations Director/Center Operations Manager
Concentra Medical Center
08.1998 - 04.2016
- Oversaw new employee orientation, monitoring and training for optimal onboarding and long-term success.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Achieved quarterly team goals through formalized training plans, coaching, and performance management,
Education
Bachelor of Arts - Business Administration And Management
University of Maryland - College Park
College Park, MD 08.1980 - 08.1986
Skills
- Exemplary Communication Skills
- Clinical Inventory Control
- Quality Improvement
- Routine Inspections
- Learning Strategies
- Correction Plans
- Staff Development
- Budget Oversight
- Employee Performance Evaluations
- Resolving Operational Issues
- Corrective Action Planning
- Organizational Systems
- Operational Efficiency
- Clinical Metric Tracking
- Facility Oversight
- Compliance with Regulatory Guidelines
- Infection Prevention and Control
- Practice Development
- Collaborative Skills
- Organizational Goal Development
- Establish Policies
- Problem Identification
- Clinical Staff Management
- Quality Assurance Controls
Timeline
Regional Director of Operations/Director of Operations
Medicine For Business And Industry
05.2016 - 08.2023
Area Operations Director/Center Operations Manager
Concentra Medical Center
08.1998 - 04.2016
Bachelor of Arts - Business Administration And Management
University of Maryland - College Park
08.1980 - 08.1986
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