Sherri M. Hare
Fulton,NY
Summary
Experienced, motivated, and hard-working professional seeking a challenging career as a Performance Manager. Demonstrated expertise in planning, scheduling, multitasking, communication, education, training, and supervision, essential for building cohesive teams. The goal is to successfully implement and execute the terms identified under New York's 1115 Waiver Amendment's SCN & HRSN Program and contracts, the Quality Plan, and ensure organizational performance of partners in meeting Network Standards.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Performance Consultant
Healthy Alliance
09.2023 - Current
- Responsible for working directly with network partners to ensure successful implementation and execution of Healthy Alliance contracts
- Responsible for managing partners’ participation and performance, assessing needs, and providing strategic development of plans to align partner performance with successful implementation of contract deliverables
- Augment current job knowledge by participating in conferences, seminars, workshops, etc., conducted both within the agency and outside the agency (seeks out educational resources to foster knowledge and personal growth)
- Address concerns and questions internally and externally in a timely manner
- Build and maintain healthy partner and team relationships
- Utilize time management and prioritization skills to achieve multiple Network Partner outcomes and improve performance
- Facilitate monthly meetings with organization’s Points of Contact and or Executives via remote or in person modalities
- Host regularly scheduled meetings and training sessions in collaboration with the Performance team
- Assist in fostering collaboration between partner organizations
- Manage partners, including but not limited to assisting training activities for new and existing user groups to support network adoption, optimizing platform usage and contract management activities for members and network partners, and supporting remediation efforts for any identified improvement opportunities
- Engage with partners in a consulting role to understand their current processes and make recommendations for areas of improvement, in collaboration with PCs and Cross-Functional teams, to optimize use of the platform and support network health
- Collaborate on strategic opportunities with other members of the Leadership team to further enhance service delivery excellence
- Collaborate with external stakeholders’ support of contract deliverables, including but not limited to Managed Care contracts and other funding sources
- Review opportunities and offer solutions to expand service types by geography
- Work with the Network Development team to recruit organizations to fill service gaps, and assist organizations through the onboarding process to successful completion
- Coordinate product demonstrations and fact-finding meetings for interested agencies in collaboration with Network Development and Referral Coordination Center (RCC) teams as needed
- Maintain a pipeline of potential Healthy Alliance partners and regularly report status, including announcing new partners, partner successes, and other partner updates in the monthly newsletter to inform the network of ongoing growth
- Track and communicate monthly partner performance to internal and external stakeholders
- Maintain meticulous meeting minutes internally for team meetings as well as externally for partner meetings as well as distribute/document accordingly
- Maintain consistent communication with the Leadership team regarding potential risks that require further engagement or escalation
- Develop and maintain materials/collateral to support effective partner communication
- Ability to work independently to manage multiple projects and activities with little to no supervision as well as the ability to work with a team to meet deadlines
- Familiarity with process mapping and workflow analysis tools
- Attend regular team meetings including Performance Team, Performance Manager 1:1, Regional Connects etc
- Attend quarterly Rural Health Network Meetings to support multiple Partners as well as provide representation for Healthy Alliance
- Attend Networking and partner hosted events to support as well as represent Healthy Alliance
- Consistently assist Performance and cross-functional team members to support them in meeting deadlines and metrics
- Knowledgeable and experienced in working with community social care resources, social drivers of health and health-related social needs, community-based organizations (CBOs) and clinical care settings
- Knowledgeable and understanding of New York’s 1115 Waiver Amendment’s SCN & HRSN Program
- Strong and effective verbal and written communication skills
Secretary
Hannibal American Legion Riders -Veteran Organization
06.2022 - Current
- Organize events and group meetings
- Delegate event tasks and assist where needed during events
- Maintain accurate records of all chapter meetings, including minutes, motions, and membership details, essentially acting as the official record keeper and handling all chapter correspondence under the direction of the chapter director; this includes distributing meeting notices and important information to members
- Assist new members with registration and setting up communication app (GroupMe)
- Maintain event calendar and manage communication media
- Complete annual consolidation report and distribute to State Commander
- Distribute fundraising supplies
- Maintain and update member roster and membership status
Certified Boxing and CrossFit Coach
Oswego Boxing Club
03.2015 - 10.2023
- Certified Group Fitness and Boxing Instructor with eight years of experience specializing in fitness fundamentals, CrossFit, sports training, physical fitness, and boxing
- A strong history of creating engaging physical fitness classes and tailoring instruction to individuals
- Build safe and inclusive learning environments for clients across various ethnicities, cultural backgrounds, fitness levels
- Managed boxing and gym equipment inventory and maintenance ensuring a safe and clean environment
- Delivered instruction one on one as well as to classes of 10-30 students
- Prepared safe lessons in boxing, CrossFit, and sports training exercises, and identify areas of improvement for student technique
- Ensure safety of students during training sessions and provide education on proper techniques to prevent injury and muscle damage as well as recovery
- Ability to quickly assess and address technical and strategic challenges during training
- Achieved high attendance rates by creating a high-energy learning environment and tailoring exercises to accommodate students across all fitness levels
- Create dynamic music playlists to motivate clients and build a pleasant atmosphere during lessons and fitness training sessions
- Monitor client progress, provide education on nutrition in alignment with individual goals and health needs, and aided clients in achieving safe weight loss
- Organized large team events including lodging and activities for out of town events
- Created apparel orders and coordinated payments
- Welcomed individuals to the gym, provided tours, facilitated trial classes, sold gym merchandise
- Provided hands on Boxing and Crossfit Demonstrations at the local school, summer camps and YMCA
- Prepare fighters for competition through cardio/weightlifting and technique training
Care Manager
LIFEPlan CCO NY
08.2022 - 09.2023
- Responsible for assisting members in many aspects of life, including planning for IDD services, helping to maintain services such as Medicaid, SSI, and other social services, assisting with healthcare and medical appointments, self-direction and any services identified in their Life Plan, while fostering independence through a person-centered planning process
- Augment current job knowledge by participating in conferences, seminars, workshops, etc., conducted both within the agency and outside the agency
- Use strong advocacy and communication skills to ensure members are always at the center of determining their desired outcomes; promote self-advocacy and members civil rights
- Ensure caseload files and health electronic records are compliant, and all documentation and service standards are met, including the completion of activity notes and Life Plans
- Utilize technology skills, including learning new software to focus on outreach and coordinating member services
- Utilize time management and prioritization skills to achieve multiple member outcomes
- Apply empathy, cultural sensitivity, sound judgment and strong attention to detail to support members and families
- Conduct face-to-face meetings monthly to ensure members are healthy, safe, and satisfied with their services
- Collaborate and communicate with non-profit agencies to find programming that best fits the needs, and dreams of each member
- Collaborate and communicate with medical providers, school districts and government agencies such as Department of Social Services, Surrogacy Court etc
- To ensure the well being of members
- Assist and collaborate with my team through problem solving and networking to aid in supplying members with programming that will fit their needs and desires
- Assist team in caring for their member during short term leave including conducting phone calls, and face-to-face meetings to ensure safety and well being
- Assist team members with technology related questions and concerns
- Create partnerships with local business and non-profit organizations such as Arise, Access CNY, Exceptional Family Resources, etc
- To locate affordable and safe housing for members
LIFE Plan Coordinator
Oswego Industries, INC.
02.2022 - 08.2022
- Responsibility for the creation oversight of implementation of habilitative and/or vocational plans to support identified goals of assigned program participants
- Plan development includes engagement with support teams and a focus on experiences which support individual choice, independence, and community integration
- Augment current job knowledge by participating in conferences, seminars, workshops, etc., conducted both within the agency and outside the agency
- Attend participant annual and semi-annual individualized planning meetings
- Work as part of a cohesive interdisciplinary team to support participants’ engagement in program and goal achievement- including the individual, family members, Care Managers, Program Supervisors, DSP’s, House Manager/Supervisors, Behavior Specialist, Other Program Providers etc
- Develops, implements, and uploads participant plans and objectives within regulatory timeframes, Document individual safeguards and updates as necessary
- Write program notes for assigned individuals supported
- Responsible for collection and distribution of plans and eligibility information
- Collects and maintains attendance data per agency policy and billing standards, Review and quality control of daily billing documentation as assigned
- Incorporate choice and informed decision making into all phases of planning and assess strengths and barriers to individuals’ success and develop strategies to promote success
- Train Direct Support Professionals on updates, and/or changes to programs and safeguards, provide support to program staff in implementing goals and programs in site-based and community settings
- Provide direct care back-up coverage in all Habilitation Programs as needed
- Provide counseling services to individuals as needed
Direct Support Person
Oswego County Opportunities
06.2021 - 05.2022
- Work directly with individuals with intellectual, developmental, and physical disabilities to assist them in realizing their true potential, while becoming integrated and engaged in their community
- Worked in the On Site Day Hab program at OCO as well as their Without Walls Program within the (IRA) Individualized Residential Alternatives
- Attend professional development courses monthly
- Assist and train DSPs on household operations, and company programs such as Outlook, Teams, Precision Care and UKG software/apps
- Trained and certified in company Van/ Transport and Lift Training, Certified in SCIP (Strategies for Crisis Intervention and Prevention), Member of the Safe Transfer and Movement Committee
- Assist individuals with basic living skills (i.e., dressing, showering, household chores) to foster independence
- Ensure the safety of individuals by following and monitoring their Lifeplan, Behavior Plan, and Medical Plan
- Collaborate with Supervisors to brainstorm best fitting and attainable goals for the individual to ensure safety and encourage independence
- Collaborate with house nurse regarding overall health concerns/ changes made at medical appointments
- Attend medical appointments with individual to assist in relaying information, appointment scheduling, and advocate on their behalf
- Plan with individual regarding activities of their choosing and assist in scheduling
- Transport and accompany individuals on outings (i.e., store, museum, boat tours, workouts etc.)
- Assist individuals with daily spending allowance and purchases
- Encourage and model positive communication and behavior in the community
- Model and encourage healthy lifestyle (i.e., healthy meals, workout activities, walking)
- Document daily goals and behavior tracking
- Plan, create, and engage individual in crafts/activities of their choosing to develop fine and gross motor skills
- Assist with light housework such as sweeping, laundry, dishes, meal prep/clean up
Teaching Assistant Level III (Senior Lead)
Oswego Middle School
01.2011 - 08.2021
- Work alongside Special Ed. and Core teachers to provide a safe and structured learning environment for students with severe physical and intellectual disabilities to foster independence, academic and social-emotional growth
- Attend professional development courses monthly
- Personally invited to and attend workshops with the Don Johnston and Dynavox Corporations to learn and assess their software/programs and the benefits to students
- Crisis Prevention Intervention (CPI) trained in verbal, non-verbal de-escalation techniques and in physical safety holds
- Act on behalf of Special Education Teacher in times of her absence
- Coordinate with Speech, OT/PT and outside therapy agents to ensure students needs are being met
- Oversee and direct Teaching Assistants in the classroom
- Trained with the Center for Autism Resource and Development in observation, monitoring, data collection and devise a Building Support Plan for individual students
- Ensure that the classroom is organized in a fashion that is safe and accessible for staff and students
- Assist and train staff on multiple technology programs/platforms to best suit their classroom needs
- Act as Special Education Liaison to collaborate with staff, administration, superintendent and outside Architectural Company to create a plan for the remodel and rebuilding of the school
- Create and modify class work and projects to ensure goals aligned with the needs of the students
- Attend all classes, assist in special areas such as Music, Gym, Art, and Technology with students to ensure proper learning environment and modifications are in place
- Document behaviors for individual students to create and submit paperwork for 1:1 assistance for students
- Communicate with parents, guardians, caseworkers, and school nurse and other members of the care team regarding student concerns
- Assist in data collection and entry of NYS Alternate Assessment
Education
Bachelor’s - Educational Studies
Empire State College
08.2020
Associates - Paraprofessional Education
University of Phoenix at AXIA
05.2009
Skills
- Organizational culture
- Virtual training
- Stakeholder relations
- Training delivery and design
- Onboarding programs
- Influencing skills
- Career development
- Learning management systems
- Evaluation techniques
- Employee engagement
- Teamwork and collaboration
- Effective communication
- Client relationship management
- Time management
- Problem-solving
- Multitasking Abilities
- Excellent communication
- Organizational skills
Certification
- Leadership Development Training, 2024
- LEAN Certification, 2023
- CPR and AED Certificate, 2021
- SCIP-Crisis Intervention Prevention, 2012
- Transportation Certification, 2008
- CPI- Crisis Intervention Prevention, 2020
- Autism Awareness Certificate, 2019
- Level 1 Boxing Federation Coach, 2015
- Teaching Assistant Level III, 2012
Current Activities and Interests
- Hiking/Camping
- Cross-fit
- Bowling
- Homemaker
- Reading
- Travel
Technology Experience
- Microsoft and Google Suite
- Internet Explorer/Chrome/Firefox/Mozilla/Edge
- Printer/Copier/Fax
- UKG Pro
- Precision Care
- THERAP
- LIFEPlan Message Center
- CX360
- Choices
- Barracuda Message Center
- Unite Us Platform
- HubSpot
- PowerBi
- Rides Health
- GroupMe
Languages
French
Limited Working
English
Native or Bilingual
American Sign Language
Elementary
Timeline
Performance Consultant
Healthy Alliance
09.2023 - Current
Care Manager
LIFEPlan CCO NY
08.2022 - 09.2023
Secretary
Hannibal American Legion Riders -Veteran Organization
06.2022 - Current
LIFE Plan Coordinator
Oswego Industries, INC.
02.2022 - 08.2022
Direct Support Person
Oswego County Opportunities
06.2021 - 05.2022
Certified Boxing and CrossFit Coach
Oswego Boxing Club
03.2015 - 10.2023
Teaching Assistant Level III (Senior Lead)
Oswego Middle School
01.2011 - 08.2021
Associates - Paraprofessional Education
University of Phoenix at AXIA
Bachelor’s - Educational Studies
Empire State College
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