Sherri Harper
Chandler,TX
Summary
Detail-oriented Collections Manager familiar with regulatory and legal guidelines addressing collections procedures. Establishes effective department workflow and maximizes employee compliance, productivity and success in resolving payment issues.
Overview
27
27
years of professional experience
Work History
Operations Manager
CMC
11.2016 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed and maintained relationships with external vendors and suppliers.
- Trained and guided team members to maintain high productivity and performance metrics.
Collections Manager
ETMC EMS
06.2005 - 11.2016
- Medicaid collection and appeals specialist.
- Reviewed, researched, and corrected discrepancies and customer concerns.
- Improved overall collections efficiency by implementing strategic collection plans and processes.
- Oversaw daily posting of payments to customer accounts.
- Compiled monthly reports and reviewed all incoming payments
Store Manager
The Cleaning Company
11.2003 - 04.2005
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Completed point of sale opening and closing procedures.
- Assisted with training and mentoring new staff members.
- Oversaw two stores.
Chiropractic Assistant
Barnes Chiropractic
11.1996 - 12.2003
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients.
Education
GED -
Bossier High School
Bossier City, LANo Degree -
Pat Goins Benton Road Beauty School
Bossier City, LANo Degree - Medical Office Procedures
Tyler Junior College
Tyler, TXSkills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Management
- Staff Training
- MS Office
- Medisoft
Timeline
Operations Manager
CMC
11.2016 - Current
Collections Manager
ETMC EMS
06.2005 - 11.2016
Store Manager
The Cleaning Company
11.2003 - 04.2005
Chiropractic Assistant
Barnes Chiropractic
11.1996 - 12.2003
GED -
Bossier High School
No Degree -
Pat Goins Benton Road Beauty School
No Degree - Medical Office Procedures
Tyler Junior College