Sherri Harrison-Connett
West Paducah,KY
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
Overview
9
9
years of professional experience
Work History
Cashier
Ace Hardware
Lawrence , Ks
03.2021 - 09.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Performed other duties as assigned by management.
- Trained new team members in cash register operation, stock procedures and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
- Helped with purchases and signed customers up for rewards program.
- Welcomed customers, offering assistance to help find store items.
Cashier
Walmart
Lawrence, KS
02.2019 - 03.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
- Verified customer age requirement for alcohol or tobacco purchases.
- Counted and balanced cashier drawers.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Massage Therapist
Massage Heights
Lenexa, KS
05.2014 - 02.2019
- Provided therapeutic massage treatments to clients, including Swedish, deep tissue, and sports massages.
- Demonstrated knowledge of anatomy and physiology to determine appropriate massage techniques for each client's needs.
- Performed pre-massage consultations with clients to assess their medical history, physical condition, and desired results from the session.
- Maintained a clean and organized work environment while adhering to safety protocols.
- Educated clients on proper post-treatment care such as strhing exercises or lifestyle changes that could enhance the effects of the massage.
- Developed individualized treatment plans based on client assessments and preferences.
- Created a relaxing atmosphere by using essential oils and soothing music during sessions.
- Maintained detailed documentation of all treatments provided to ensure continuity of care between sessions.
- Addressed client concerns regarding areas of discomfort or pain before beginning a session.
- Responded promptly to any questions or inquiries from potential customers about services offered.
- Promoted additional services and products available at the spa in order to increase revenue stream.
- Attended continuing education classes on a regular basis in order to stay current on best practices in the field.
- Participated in community events such as health fairs or charity fundraisers in order to promote awareness about the benefits of massage therapy.
- Performed therapeutic pregnancy, sports, deep tissue and Swedish massage on clients.
- Personalized massage services to craft customized sessions.
- Used hot stone massage to relieve deep pressure, pain and buildup of toxins.
- Utilized membership model to build recurring client relationships and improve wellness.
- Worked with oils and treatment aids to improve massage experiences.
- Stocked treatment space with linens, supplies and sterilized instruments.
Education
Associate of Arts - Massage Therapy
PCI
Lawrence, KS05-2010
High School Diploma -
Heath High School
West Paducah, KY05-1988
Skills
- Customer Inquiries
- Store Cleaning
- Customer Loyalty Programs
- Telephone Etiquette
- Customer Relations
- Customer Service
- Cash Control Accuracy
- Merchandise Stocking
- Customer Assistance
- Cash Register Operations
Accomplishments
got my masters barbecue title while I was working at Ace Hardware.
got several awards at Massage Heights for selling the most products for the month.
Timeline
Cashier
Ace Hardware
03.2021 - 09.2023
Cashier
Walmart
02.2019 - 03.2021
Massage Therapist
Massage Heights
05.2014 - 02.2019
Associate of Arts - Massage Therapy
PCI
High School Diploma -
Heath High School
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