Malisha Hassen
Houston,Texas
Summary
Detail orientated Lab coordinator with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record. Frequently commended for completing lab testing results quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication.
Overview
8
8
years of professional experience
Work History
Client Service Technician III
Baylor CHI St. Luke’s Health
Houston , United States
2016.10 - Current
- Built networks to promote the company’s mission and to boost professional confidence
- Responded to service calls to evaluate, identify, perform repair and planned maintenance (PM) on basic medical equipment and provide customer satisfaction through Service
- Excellence
- Ensured that all interpreters satisfied the requirements of HIPPA, data privacy, and all applicable federal, state, and local law regulations
- Improved work process by studying and implementing the required procedures
- Developed solutions documentation
- Communicated job expectations; plan, monitor, evaluate, and review job contributions
- Update and complete transform logic documentation for financial and customer data
- Tracked and reported on the company's strategic development and ongoing forecasts
- Led and analyzed business performance against business objectives
- Scheduled the Operating Rooms and the necessary equipment needed in the room for surgeries
- Facilitate interpreter onboarding and contract negotiation for new interpreters
- Trained new employees and provided ongoing individual training to maintain staff accountability
- Malisha.hassen@commonspirit.org (832)971-9520
Histology Aide
Baylor College of Medicine
Houston , United States
2015.09 - 2016.10
- Communicated job expectations; planned, monitored, evaluated, and reviewed job contributions
- Greeted visitors or callers and handled their inquiries or directed them to the appropriate persons according to their needs
- Assisted the General Manager with various tasks
- Developed solutions documentation
- Tracked and reported on the company's strategic development and ongoing forecasts
- Responded to service calls to evaluate, identify, perform repair and planned maintenance (PM) on basic medical equipment and provide customer satisfaction through Service
- Excellence
- Assist supervisors, medical laboratory technologists, histology assistants.
Floating Phlebotomist/Processor
Access Clinical Laboratory
Houston , United States
2014.10 - 2015.09
- Tracked and reported on the company's strategic development and ongoing forecasts
- Ensured that all practices correspond to industry standards and regulations
- Trained new employees and provided ongoing individual training to maintain staff accountability
- Developed solutions documentation, communicated job expectations; plan, monitor, evaluate, and review job contributions
- Drawing geriatric patient early in the morning throughout Houston area at different assistant living and nursing homes
- Ensuring all lab requisitions are filled out, documented properly, and matches the patient being drawn at the bedside
- Travel back to the lab to process all blood work
- Accession all blood samples according to paperwork
- Spin all blood, plate all urines for micro, and place all samples in proper department for testing.
Education
Phlebotomy
San Jacinto College District
Pasadena, TX12.2000
High School Diploma -
Jonesboro-Hodge High School
Jonesboro, LA05.1995
Skills
- Detail-Oriented
- Customer Relationship Management
- Service lap reports
- Test Cases
- Project Management
- Business Requirements
- Customer Service
- Reliable
- Patient care
Timeline
Client Service Technician III
Baylor CHI St. Luke’s Health
2016.10 - Current
Histology Aide
Baylor College of Medicine
2015.09 - 2016.10
Floating Phlebotomist/Processor
Access Clinical Laboratory
2014.10 - 2015.09
Phlebotomy
San Jacinto College District
High School Diploma -
Jonesboro-Hodge High School
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