Summary
Overview
Work History
Education
Skills
Timeline
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SHERRI HAYES

Summary

Experienced business professional with nearly 30 years of expertise in the financial field. Adept at delivering exceptional client services and eager to broaden horizons in diverse office environments. Proven track record of success in training and mentoring colleagues to excel in their roles. Extensive background uniquely qualifies for effective collaboration with clients across different industries. Passionate about continuous growth and embracing new challenges, particularly in the rapidly evolving landscape of technology.

Overview

28
28
years of professional experience

Work History

ASSISTANT MANAGER

LENDMARK FINANCIAL SERVICES
03.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

BRANCH MANAGER

FAMILY SECURITY CREDIT UN
09.2022 - 10.2023
  • Explained very technical financial information to applicants in easy to understand language.
  • GAP Insurance, Warranty's, Credit Life and Credit Disability Insurance Products
  • Proactively identified solutions for customers experiencing credit issues.
  • Take Applications and make decisions if they qualify for a loan or not
  • Auto loans, Personal loans, RV/Camper loans, Business loans, Farm Equipment loans, etc
  • Open new accounts with new members and adding joint members to accounts
  • Handle problems with members that are not satisfied with their accounts
  • I have achieved my goals since I have been working with Family Security Credit Union
  • Developed strong relationships with customers through high levels of customer service.
  • Assisted customers in understanding loan terms and conditions to make informed decisions.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Originated, reviewed, processed, closed, and administered customer loan proposals.
  • Maintained strict confidentiality of bank records and client information.
  • Negotiated loan terms to provide favorable outcomes for both customers and lenders.
  • Compiled database of loan applicants' credit histories, financial statements and other financial information.

ASSISTANT MANAGER

ONEMAIN FINANCIAL GROUP, LLC
12.2021 - 09.2022
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Volume, Collections, Title Loans, # Loans and Insurance Sales
  • Applications, taking the application in person or over the phone
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Developed strategy to increase sales and drive profits.
  • Closing Loans with client's, in the branch and Remotely over the phone
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Auto Titles, verifying the title applications are correct & taking to County Clerk's Office (weekly)
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Maintain branch standards on all aspects of delinquency
  • Solicitation calls to present and former customers daily
  • Collections calls daily on past due accounts and resolving the issues to bring the account current
  • Receive and post payments to customer accounts in compliance with company policy
  • Establish and build customer relationships with exceptional services
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

BRANCH MANAGER

ONEMAIN FINANCIAL GROUP, LLC
04.2021 - 12.2021
  • Responsible for $10 million dollar branch with over 1200 Accounts
  • Assessed employee performance and developed improvement plans.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Metrics are Number of Loans, Volume, Collections, Insurance Sales and Secured Loans
  • Volume over $350K Monthly, DTA Below 3% and Insurance Sales over 100%
  • ACHIEVEMENTS:
  • I completed all satisfactory audits from a previous unsatisfactory standing, after I took over the branch
  • Implemented and organized the branch's data, synchronizing files from 4 years' worth of unrecognizable and lost data
  • Created a friendly approachable environment for customers and staff within the office atmosphere
  • Reviewed loan applications daily, add upsell offers, verified Loans, Credit Bureaus, Paystubs, ID's etc
  • Ensure branch compliance meets qualifications with company policies and procedures
  • Daily Reports reviewed to keep compliance in policy
  • Closed Loans in Branch and Remotely
  • Assigned duties to employees and frequently examined their work for accuracy, neatness, timeliness and maintaining efficiency the training employees and adjusting errors., OneMain Financial had a, position come available in Cullman, Alabama and I applied for the position and was offered to take the position.
  • Maintained friendly and professional customer interactions.

SR LOAN SPECIALIST

ONEMAIN FINANCIAL GROUP, LLC
04.2009 - 04.2021


  • Developed systems to efficiently track loan documents and enhance accuracy.
  • My daily activities included processing and closing Consumer Loans, Collections, Preparing Auto Title Liens, Insurance Claims and taking payments
  • I was one of the top loan producers in the district and region
  • Received company “VIP” Recognition and Certificates in Insurance Sales
  • Developed strong relationships with customers through high levels of customer service.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Approved loan applications based on customer creditworthiness and provided detailed financial advice.
  • Assisted customers in understanding loan terms and conditions to make informed decisions.

BRANCH MANAGER

ONEMAIN FINANCIAL GROUP, LLC.
04.2005 - 04.2009
  • My branch was an $18 Million Dollar branch with 1500 Accounts
  • Real Estate Mortgages, Consumer loans and Retail Loans
  • Managed and inspired team members to perform their position and driving branch profitability
  • Assigned duties to employees and examined their work for accuracy, to see they were following state laws and company policies
  • Trained and developed employees with regard to current and new branch operations, company policies, procedures, and laws of the consumer finance business
  • Approved and closed loans
  • Trained employees how to upsell loans, to benefit the customer's needs
  • Delegate all collections activity on a daily basis and followed up to ensure completion
  • Handled Modifications when necessary to keep delinquency under control
  • Followed up on voided checks daily
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Verified that cash drawers balanced out at the end of each day
  • Complete month end reports
  • Solicitation calls to present and former customer's
  • The branch started growing and some of my accounts were taken to open 2 other branches in North Alabama
  • My branch had 3 employees that worked under me for 4 years
  • In the year 2009 the company was sold to Springleaf Financial Group, LLC
  • A lot of the Branch Manager's lost their jobs, so I stepped down from the position.
  • Assessed employee performance and developed improvement plans.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.

CONSUMER LOAN SPECIALIST

ONEMAIN FINANCIAL GROUP, LLC.
04.1997 - 04.2005
  • My position was making Consumer Loans, Retail Loans and Real Estate Mortgages
  • Computer technology was just starting with the financial companies, and I had to learn and train others on how to take loan applications, close loans and take payments on the computer
  • Collection and Solicitation calls daily
  • Business Development with Dealers
  • Close loans as directed by manager
  • Balanced out cash drawer and take deposits to bank daily
  • Sold Insurance products that best benefited the customer
  • After being with the company for a few years, I was one of the top loan producers and was paid VIP's and received awards for selling the most Insurance Products
  • Compiled documentation necessary to successfully fund over 25 loans per month.
  • In the year 2005 I was promoted to Branch Manager.
  • Consulted with customers using positive communication and active listening skills, offering sound feedback and answering critical questions with effective solutions.
  • Completed loan contracts by explaining provisions to applicant, obtaining signatures and notarizations and collecting fees.

Education

GED - legal STUDIES

CALHOUN COMMUNITY COLLEGE

Associate of Arts - Legal Administrative Assistance

NATIONAL CAREER COLLEGE
04.1993

Skills

  • Customer Relationship Management
  • Branch Operations Management
  • Product and service knowledge
  • Staff Training and Development
  • Staff Management
  • Business Development
  • Multitasking Abilities
  • Financial Services
  • Collections
  • Risk Analysis

Timeline

ASSISTANT MANAGER

LENDMARK FINANCIAL SERVICES
03.2024 - Current

BRANCH MANAGER

FAMILY SECURITY CREDIT UN
09.2022 - 10.2023

ASSISTANT MANAGER

ONEMAIN FINANCIAL GROUP, LLC
12.2021 - 09.2022

BRANCH MANAGER

ONEMAIN FINANCIAL GROUP, LLC
04.2021 - 12.2021

SR LOAN SPECIALIST

ONEMAIN FINANCIAL GROUP, LLC
04.2009 - 04.2021

BRANCH MANAGER

ONEMAIN FINANCIAL GROUP, LLC.
04.2005 - 04.2009

CONSUMER LOAN SPECIALIST

ONEMAIN FINANCIAL GROUP, LLC.
04.1997 - 04.2005

Associate of Arts - Legal Administrative Assistance

NATIONAL CAREER COLLEGE

GED - legal STUDIES

CALHOUN COMMUNITY COLLEGE

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SHERRI HAYES