Sherri Henry
Woodway,TX
Summary
Dedicated customer service representative with expertise in claims processing, conflict resolution, and customer database management. Proven track record of maximizing customer satisfaction through empathetic communication strategies.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
RDI Corporation
Blue Ash, Ohio
07.2020 - Current
- Facilitated insurance applications by reviewing client forms and submitting to underwriters for approval, ensuring accurate processing.
- Enhanced customer satisfaction through empathetic engagement, building rapport and actively addressing client needs.
- Assisted customers with inquiries and product information efficiently.
- Resolved customer complaints through effective communication and problem-solving skills.
- Maintained accurate records of customer interactions and transactions diligently.
Dialer
EMSI
Waco, TX
10.2015 - 07.2020
- Scheduled insurance interviews through outbound calls, transferring qualified leads to agents for conversion.
- Resolved customer issues by referring unresolved grievances to appropriate departments for timely investigation.
- Maintained accurate records by updating all customer interactions and transactions for reliable data management.
Daycare Provider
Kidz Zone Learning Center
Hewitt, Texas
01.2015 - 05.2015
- Supervised infants in baby room, fostering a safe and nurturing environment for growth.
- Prepared and served nutritious meals and snacks, promoting healthy development among children.
- Supervised daily activities for children in a safe, nurturing environment.
- Developed engaging lesson plans to promote early childhood learning.
- Managed classroom behavior using positive reinforcement techniques.
Cashier
Cefco
Waco, TX
07.2014 - 11.2014
- Processed customer transactions accurately and efficiently at register.
- Delivered excellent customer service to improve overall customer experience.
- Organized store displays to enhance visual appeal. by stocking shelves and cleaning work areas
Office Manager
Nix adverstising
WACO, TX
07.2012 - 07.2014
Education
High School Diploma -
University High School
Waco, TX06-1992
Skills
- Insurance application processing
- Insurance processing
- Issue resolution
- Dispute resolution
- Client relationship management
- Database administration
- Communication techniques
Timeline
Customer Service Representative
RDI Corporation
07.2020 - Current
Dialer
EMSI
10.2015 - 07.2020
Daycare Provider
Kidz Zone Learning Center
01.2015 - 05.2015
Cashier
Cefco
07.2014 - 11.2014
Office Manager
Nix adverstising
07.2012 - 07.2014
High School Diploma -
University High School