SHERRI JACKSON-VAZQUEZ
Columbus,Ohio
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
Work History
Home Health Aide
Advanced Home Healthcare Services LLC
02.2019 - 03.2024
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted patients with handling daily chores, cleaning personal spaces, and purchasing supplies.
- Provided mobility assistance such as walking and regular exercising.
Customer Service Representative
Affinion Group
09.2016 - 06.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Science - Business Management
Franklin University
Columbus, OH07.2026
Associate of Applied Science - Business Management
Columbus State Community College
Columbus, OH03.2025
Skills
- MAGIC Certification
- Customer Service
- Problem-solving abilities
- Active Listening
Timeline
Home Health Aide
Advanced Home Healthcare Services LLC
02.2019 - 03.2024
Customer Service Representative
Affinion Group
09.2016 - 06.2019
Bachelor of Science - Business Management
Franklin University
Associate of Applied Science - Business Management
Columbus State Community College
Similar Profiles
Tenika JacksonTenika Jackson
Chief Administrator at Comforting Arms Home Healthcare Services LLCChief Administrator at Comforting Arms Home Healthcare Services LLC
ANAIGU NWAFORANAIGU NWAFOR
Administrator/Director at AMAT Home Healthcare Services LLCAdministrator/Director at AMAT Home Healthcare Services LLC
Desiree ByrdDesiree Byrd
Certified Nursing Assistant at Advanced Healthcare Solutions LLCCertified Nursing Assistant at Advanced Healthcare Solutions LLC