Summary
Overview
Work History
Education
Skills
Timeline
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Sherri Johner

Warranty Dept
Dittmer,MO

Summary

Dynamic Warranty Service Manager with a proven track record at Woody Bogler Trucking, excelling in warranty claims processing. Recognized for fostering strong customer relationships and implementing efficient tracking systems. Adept in Excel and QuickBooks, demonstrating reliability and adaptability in fast-paced environments.

Skilled warranty service professional with strong focus on team collaboration and achieving results. Adept at managing warranty claims, ensuring customer satisfaction, and implementing process improvements. Known for effective communication, adaptability, and problem-solving abilities. Proven track record of delivering reliable and timely solutions while fostering cohesive work environment.

Overview

35
35
years of professional experience

Work History

Warranty Service Manager

Woody Bogler Trucking
02.2024 - Current
  • Coordinated warranty claims processing to ensure timely resolution of customer issues.
  • Maintained comprehensive records of warranty claims, ensuring accuracy and facilitating analysis.
  • Served as the primary point of contact for customers regarding all aspects of their warranties, fostering strong relationships built on trust and responsiveness.
  • Managed relationships with vendors to streamline parts replacement processes.
  • Implemented tracking systems for warranty claims, enhancing reporting efficiency.
  • files claims on parts for Warranty

Call Center Sales Representative

CarShield
10.2023 - 02.2024
  • Engaged customers through effective communication to identify needs and recommend appropriate products.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Generated new leads through targeted cold calling efforts, expanding the company''s client base.
  • Informed current and prospective customers of promotions and new or upgraded products.
  • Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
  • Made average of [Number] outbound and inbound calls per day.
  • Pitched products and services to potential customers, securing new deals and sales opportunities.

Secretary

Southeast Missouri Behavioral Health
05.2019 - 03.2020
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained electronic filing systems and categorized documents.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
  • Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.

Secretary

Farmington Correctional Center
09.2018 - 05.2019
  • Managed scheduling and calendar coordination for executive leadership, ensuring efficient time management.
  • Facilitated communication between departments to streamline operations and enhance collaboration.
  • Maintained organized filing systems, improving document retrieval efficiency by implementing systematic processes.
  • Oversaw office supply inventory management, optimizing procurement processes to reduce costs and meet operational needs.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
  • Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
  • Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.

Clerk

Potosi License Office
06.2018 - 09.2018
  • Processed and organized incoming documents for efficient retrieval and record-keeping.
  • Managed inventory and supplies, ensuring availability for daily operations.
  • Assisted in maintaining customer records with accuracy and attention to detail.
  • Coordinated communication between departments to streamline workflow processes.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.

Owner

S.L.C. Trucking, Inc
12.1990 - 03.2018
  • Managed daily operations, ensuring timely and efficient transport services.
  • Developed and maintained relationships with clients to enhance customer satisfaction.
  • Oversaw fleet maintenance schedules, optimizing vehicle performance and safety compliance.
  • Trained new drivers on safety protocols and operational procedures, promoting best practices.
  • Led daily operations, managing resources and staff to ensure optimal workflow efficiency.
  • Supervised daily operations, ensuring compliance with safety regulations and company policies.
  • Coordinated logistics and scheduling to optimize delivery routes and minimize delays.
  • Monitored vehicle maintenance schedules, ensuring fleet reliability and performance standards were met.
  • Maintained accurate records of driver hours, ensuring compliance with DOT regulations and minimizing risk exposure for the company.
  • Calculated deductions and processed payroll for employees.
  • Reviewed time records for [Number] employees to verify accuracy of information.
  • Monitored and updated employee information in payroll system to add changes in salary, bonuses and deductions.
  • Maintained employee confidence with secure handling of sensitive information during all stages of the payroll process.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Processed payroll garnishments such as tax liens and child support.
  • Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
  • Successfully transitioned from a manual to an electronic payment system for direct deposit enrollments, reducing paper waste within the organization.
  • Processed billing statements accurately and efficiently to ensure timely payments.
  • Reviewed invoices for discrepancies, facilitating prompt resolutions with clients.
  • Managed invoicing and payment processing operations.
  • Maintained up-to-date customer records with accurate contact information, ensuring timely invoice delivery.

Education

Potosi High School
Potosi, MO

Skills

  • Complaint handling
  • Warranty administration
  • Claim processing
  • Warranty claims processing
  • Teamwork
  • Positive attitude
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Adaptability
  • Adaptability and flexibility
  • Excel
  • can adapt to computer programs
  • Quick Books
  • TTP program

Timeline

Warranty Service Manager

Woody Bogler Trucking
02.2024 - Current

Call Center Sales Representative

CarShield
10.2023 - 02.2024

Secretary

Southeast Missouri Behavioral Health
05.2019 - 03.2020

Secretary

Farmington Correctional Center
09.2018 - 05.2019

Clerk

Potosi License Office
06.2018 - 09.2018

Owner

S.L.C. Trucking, Inc
12.1990 - 03.2018

Potosi High School

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Sherri JohnerWarranty Dept