Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

Sherri Johnson

Customer Service Rep
New Orleans,LA

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Virtual Customer Service Representative/ HomeDepotBartender

Work Type

Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work

Location Preference

Remote
Location: New Orleans, LA, US
Open to relocation: Yes

Salary Range

$45000/yr - $200000/yr

Summary

Dynamic Virtual Customer Service Representative with a proven track record at Arise Virtual Solutions, excelling in issue resolution and customer relations. Skilled in Salesforce CRM and active listening, I consistently enhanced customer satisfaction and loyalty, achieving performance benchmarks while streamlining support processes for improved efficiency.

Overview

18
18
years of professional experience

Work History

Virtual Customer Service Representative/ HomeDepot

Arise Virtural Solutions
06.2022 - 05.2025
  • Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
  • Developed strong relationships with clients through empathetic communication and genuine concern for their needs.
  • Contributed to company growth by consistently meeting or exceeding performance benchmarks in key metrics.
  • Assisted customers in navigating online resources, guiding them toward self-service options when appropriate for quicker resolution times.
  • Managed sensitive information discreetly while adhering strictly to data protection protocols.
  • Streamlined the virtual support process for increased efficiency and improved response times.
  • Navigated multiple systems concurrently during interactions, ensuring efficient handling of inquiries without sacrificing quality or attention to detail.
  • Collaborated with team members, sharing best practices for handling challenging situations effectively.
  • Handled escalated issues skillfully, de-escalating situations and finding resolutions that satisfied both the customer and the company.
  • Handled high volume of inbound calls and emails, prioritizing tasks effectively to maintain exceptional customer service standards.
  • Provided exceptional customer service by actively listening to concerns and offering tailored solutions.
  • Stayed informed on company policies, product updates, and industry trends to provide accurate information to customers.
  • Participated in training sessions regularly to stay current on company offerings and customer service best practices.
  • Served as a liaison between customers and internal departments, facilitating communication to resolve issues promptly.
  • Mastered various tools and platforms used for virtual support, enhancing overall productivity and effectiveness in assisting customers.
  • Improved customer loyalty with personalized assistance, leading to increased repeat business and positive reviews.

Bartender

New Orleans Superdome/Centerplate
04.2007 - 06.2017
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Education

St. Marys Academy
New Orleans, LA

Skills

  • CRM software
  • File maintenance
  • Parts ordering
  • Language fluency
  • Call handling
  • Teamwork and collaboration
  • Issue and complaint resolution
  • Understanding customer needs
  • Professional telephone demeanor
  • Product knowledge
  • Salesforce CRM
  • Customer relations
  • Order processing
  • Order documentation
  • Account updating
  • Transaction processing
  • Merchandise orders and exchanges
  • Following scripts
  • Complaint resolution
  • Call metrics
  • Sales transactions
  • Order and refund processing
  • Needs assessment
  • De-escalation techniques
  • Direct sales
  • Sales and upselling
  • Brand representation
  • Billing adjustments and refunds
  • Promotional support
  • Problem-solving
  • Teamwork
  • Problem-solving skills
  • Time management
  • Customer service excellence
  • Excellent communication
  • Computer skills
  • Active listening

Timeline

Virtual Customer Service Representative/ HomeDepot

Arise Virtural Solutions
06.2022 - 05.2025

Bartender

New Orleans Superdome/Centerplate
04.2007 - 06.2017

St. Marys Academy

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Sherri JohnsonCustomer Service Rep