Enthusiastic Program Supervisor with 20 years of experience in Social Service. Highly effective at supervising and training staff to accomplish program objectives. Program Supervisor successfully developing and overseeing programs of varying sizes. Demonstrated track record of achievement over 25 years of experience. First-rate communication, interpersonal and organizational abilities.
Hi, I’m
Sherri Kelley
Social Services Director
Monterey Park,CA
Summary
Overview
23
years of professional experience
11
years of post-secondary education
Work History
Ask Family SolutionsMonterey Park , CA
Director of Programs
01.2021 - Current
Job overview
- Help create policies and procedures for program
- House people who have been justice involved
- Work on a multi-disciplinary team
- Create community partnerships
- Connect clients with resources
- Train and develop case managers
- Conduct supervision regarding staff
- Ensure that supervisees are adhering to contractual obligations
- Create and run reports
- Put in time for supervisees
- Aid in audit prep
- Ensure that all supervisees are reporting services correctly
- Educate supervisees on funding.
- Developed proposals and operational plans within assigned area
Keller Williams/ Antelope ValleyPalmdale, CA
Real Estate Salesperson
05.2019 - Current
Job overview
- Represent sellers and buyers of real estate
- Close deals
- Get best deal for clients
- Identify properties which match with clients needs
- Educate clients on housing market
- Recruit new realtors
- Identify properties of value.
- Generated leads for sales and rental properties through cold calls and referrals.
- Communicated with clients to understand property needs and preferences.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Coordinated appointments to show marketed properties.
- Informed home buyer of sales, construction and warranty processes.
- Compiled lists of properties that met buyers' needs and financial resources.
- Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
- Advertised client properties through websites, social media, and real estate guides.
- Sold high volume of properties in short time frames to exceed quotas and maximize business revenue.
- Presented purchase offers to sellers for consideration.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Maintained connections with clients to encourage repeat business and referrals.
The Kelley Agency IncIndianapolis, IN
Director of Operations
06.2009 - Current
Job overview
- Supervised a staff of 20 people
- Created proposals and grants for new funding opportunities
- Negotiated contracts with governmental agencies
- Created new programs and partnerships to address homelessness crisis
- Created partnerships with apartment complexes to house families who were in jeopardy of losing their children due to homelessness
- Oversee financial budget
- Supervise government contracts between Department of Family Services and The Kelley Agency
- Government contract reporting, supervision, training, recruiting, development, and evaluation of staff
- Worked with other service providers to establish best care for those who had CPS cases as well as those who were experiencing homelessness
- Performed client and employee file audits to ensure compliance of the government contracts
- Act as an expert witness in court regarding clients who had a CPS case or foster parents who were trying to adopt
- Represent company at stakeholder events
- Engage in training regarding contracts and new policies
- Oversee Program Managers and ensured that all deadlines were being met
- Created Quality Assurance policies
- Ensured all paperwork was being completed in a timely manner
- Ensure that all paperwork was properly stored
- Ensure employee and client files were complete and in compliance with government guidelines
- Overseen a housing program for families which included transportation services, employment services, a day care, clothing pantry, and food pantry on site
- Supervised wrap around services connected to program
- Worked with The Indiana Black Expo as a consultant for their case management program addressing needs of those who were placed in low income housing
- Worked as a stabilizer with their program
- Helped to sustain people in their placements
- Connected the clients with mental health services as well
- Created many programs regarding the homeless
- Used models such as housing first and harm reduction in operating the housing programs
- Overseen Permanent Supportive Housing Programs as well as Interim
- Housing Programs
- Created subsidized housing programs for families who were at risk of loosing their children due to homelessness
- Operated in capacity of grant and proposal writer
- Represent company at community events.
- Defined, implemented, and revised operational policies and guidelines.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Established and monitored quality assurance standards to achieve operational excellence.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Brilliant CornersLos Angeles, CA
Program Supervisor-Breaking Barriers
10.2021 - 06.2023
Job overview
- Coached team members on productivity strategies to accomplish challenging goals.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Provided ongoing direction and leadership for program operations.
- Assisted with community resources for healthcare and mental health.
- Organized and managed program development from conception through successful execution.
- Provided technical support to staff with necessary resources to carry out duties successfully.
- Created and delivered program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively.
- Analyzed program data by tracking and reporting program outcomes to identify areas of improvement.
- Motivated and directed staff to align operations with organizational mission using appropriate training initiatives and presentations.
- Collaborated with other program coordinators to achieve consistency in program objectives and services.
LA Family HousingLos Angeles, CA
Site Lead
04.2020 - 11.2021
Job overview
- For a Project RoomKey Shelter
- Overseeing a staff of ten
- Coordinate services for homeless population housed at hotel
- Crisis Intervention
- Discipline participants for not adhering to rules of program
- Train new staff
- Send in daily reports to LAHSA
- Operate in best practices such as housing first, harm reduction, motivational interviewing and trauma informed care
- Ensure that staff is operating in capacity in which are supposed too
- Ensure needs of participants are getting addressed
- Complete paperwork and keep proper documentation of all aspects of program
- Make sure staff and participants adhere to guidelines of program
- Connect participants with resources
- Promote boundaries between staff and participants
- Work with navigators to help house participant in more permanent housing,
- Work with participants to house them, connect to resources, find jobs, locate housing, connect with medical services, other social services
- Operate as a liaison between landlords and participants
- Help participants apply for section 8
- Conduct home visits, create housing plans, complete weekly and monthly reports
- Perform case management services.
LA Family HousingLos Angeles, CA
Lead Site Coordinator/Housing Navigator
04.2020 - 11.2021
Job overview
- Scheduled staff and volunteers to cover all necessary duties during planned events.
- Coordinated site investigations, documented issues, and escalated to executive teams.
- Coordinated event music, performers and guest speakers.
- Aided in submission of RFP pricing agreements.
- Supervised crew of over 25 employees.
- Generated reports to inform stakeholders and management of financial and production statuses for housing projects.
- Accurately documented all onsite issue using HMIS.
- Identified community resources and networked with local officials to coordinate.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
Seeds of Life Home Base Services, LLCIndianapolis, IN
Homebased Therapist
08.2015 - 06.2017
Job overview
- Operate as homebased therapist for families and children who were in foster care system
- Serviced a contract with Department of Child Services
- Operated as a mental health counselor, domestic violence counselor, and substance abuse counselor for children and adults involved with DCS
- Developed community partnerships with other providers to help address the needs of clients holistically
- Submitted reports on a weekly and monthly basis to DCS
- Submitted progress notes on a daily basis
- Engage in training regarding evidence based interventions such as motivational interviewing and trauma informed care
- Submitted billing weekly
- Operated as an expert witness in cases where parental rights were being taken or in domestic violence cases
- Connected clients to community resources
- Worked with a team to address all the needs of the client
- Operated as lead on team and helped develop plan of service for client
- Connect with DCS and bring in new referrals
- Market agency with other governmental entities
- Bring in new clients.
Capital City Clinical Family ServicesIndianapolis, IN
Homebased Therapist
11.2013 - 08.2015
Job overview
- Operate as homebased therapist for families and children who were in the foster care system
- Serviced a contract with the Department of Child Services
- Operated as a mental health counselor, domestic violence counselor, and substance abuse counselor for children and adults involved with DCS
- Developed community partnerships with other providers to help address the needs of the clients holistically
- Submitted reports on a weekly and monthly basis to DCS
- Submitted billing weekly
- Operated as an expert witness in cases where parental rights were being taken or in domestic violence cases
- Connected clients to community resources
- Worked with a team to address all the needs of the client
- Operated as the lead on the team and helped develop the plan of service for the client
- Connect with DCS and bring in new referrals
- Bring in new clients
- Trained on evidence based interventions
- Certified in Parent Education
- Guided clients in development of skills and cognitive behavioral therapy techniques.
- Developed strategies to help patients cope with stress and anxiety and build resilience.
- Implemented evidence-based interventions through cognitive-behavioral and solution-focused therapy.
- Facilitated recovery-oriented support groups and psychoeducation workshops.
- Delivered brief interventions to help clients develop healthy coping skills.
- Assessed clients' mental health needs, developed treatment plans and monitored progress.
- Raised awareness about mental health issues and reduce stigma through community education and outreach.
- Documented patient information, treatment plans, and patient responses.
- Developed and implemented intensive individualized treatment plans addressing family relationship problems, destructive patterns of behavior and other psychosocial issues.
- Tracked progress according to goals for interventions.
- Collaborated with multidisciplinary teams to develop and deliver treatment plans and patient care.
- Developed and maintained relationships with referral sources to support continuity of care.
- Addressed cultural and diversity issues to provide clients with culturally responsive care.
- Supported clients in developing coping skills to help patients manage life challenges and difficulties.
- Utilized evidence-based techniques to deliver successful treatment.
Wake Up MinistriesIndianapolis, IN
CEO
04.2000 - 03.2009
Job overview
- Create community partnerships
- Create programs for the homeless
- Create outreach partnerships and to run transitional housing programs, and pastoral counseling
- Created streams of income
- Fundraising
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Reviewed individual department performance and worked with leadership to improve processes, procedures, and practices.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
- Identified new revenue generation opportunities to maximize bottom-line profitability.
Education
Martin University
Master's from Psychology
08.2005 - 05.2008
University Overview
Martin University
Master's from Urban Ministry
08.2003 - 05.2005
University Overview
Martin University
Bachelor's from Religious Studies
08.1999 - 05.2003
University Overview
Ben Davis High School
Diploma from General
08.1986 - 05.1989
University Overview
Skills
Public Speakingundefined
Accomplishments
Accomplishments
- Cb7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field
- Budgeting (10+ years)
- Presentation Skills (10+ years)
- Digital Marketing
- Case Management
- Mental Health Counseling
- Outside Sales
- Motivational Interviewing
- Proposal Writing
- Child Protective Services
- Crisis Intervention
- Contract Negotiation
- Certifications and Licenses
- First Aid Certification
- Real Estate License
- May 2019 to May 2023
- Assessments
- Home health aide skills — Proficient
- March 2020
- Providing care to patients in a home setting
- Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Additional Information
- dd40c1e1325792188367f6eed53dc074545cb7 Home Health Aide Skills Proficient March 2020 Providing care to patients in a home setting. Full results: https:// share.indeedassessments.com/share to profile/ 185e6b4f5dd5bfe7c8f4f59629f136d4eed53dc074545cb7 Verbal Communication Highly Proficient March 2020 Speaking clearly, correctly, and concisely. Full results: https:// share.indeedassessments.com/ attempts/2b601a6c04ffd44c91110d3945d238e5eed53dc074545cb7 Customer Service Fit Proficient March 2020 Measures the traits that are important for high-quality customer service. Full results: https:// share.indeedassessments.com/attempts/ adf6fc0d0f93ada2371d001324389757eed53dc074545cb7 Verbal Communication Highly Proficient March 2020 Speaking clearly, correctly, and concisely. Full results: https:// share.indeedassessments.com/share profile/ 4d8b513c188c46248ca4f2639c09731feed53dc074545
Availability
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Quote
Your words shape your world.
Timeline
Program Supervisor-Breaking Barriers
Brilliant Corners
10.2021 - 06.2023
Director of Programs
Ask Family Solutions
01.2021 - Current
Site Lead
LA Family Housing
04.2020 - 11.2021
Lead Site Coordinator/Housing Navigator
LA Family Housing
04.2020 - 11.2021
Real Estate Salesperson
Keller Williams/ Antelope Valley
05.2019 - Current
Homebased Therapist
Seeds of Life Home Base Services, LLC
08.2015 - 06.2017
Homebased Therapist
Capital City Clinical Family Services
11.2013 - 08.2015
Director of Operations
The Kelley Agency Inc
06.2009 - Current
Martin University
Master's from Psychology
08.2005 - 05.2008
Martin University
Master's from Urban Ministry
08.2003 - 05.2005
CEO
Wake Up Ministries
04.2000 - 03.2009
Martin University
Bachelor's from Religious Studies
08.1999 - 05.2003
Ben Davis High School
Diploma from General
08.1986 - 05.1989
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