Sherri Kilpatrick

FAI Company sold business to TD Synnex in 2021

No change in job or duties

• Planned and forecasted 5,000 laptop spare parts and placed part orders with US and international vendors
• Coordinated with repair vendors to process repair parts through their repair system
• Prepared daily reports including open orders, inventory and usage reports
• Prepared and managed daily backorder report for all spare parts
• Prepared PowerPoint presentations for weekly spares backorder meetings
• Steered weekly spares meetings via Microsoft Teams with Japan parent company
• Engaged in Quarterly Reserve Analysis meetings
• Prepared spare parts reserve spreadsheet by analyzing part details to determine which parts should or should not be placed on reserve
• Prepared quarterly spare part scrap lists for old parts that had reached fully reserved status, and coordinated with Service warehouse to pull and scrap parts from inventory.

• Provided after sales support for laptops, including processing warranty service programs that are sold, and registering their laptops in Oracle database
• Created entitlement reports for major business customers detailing their laptop install base warranties
• Processed monthly repair billing report for authorized service providers (ASP) and coordinated with Accounts Payable to issue payments
• Created formal quotations for business customers wanting to extend their warranty services on their laptops
• Provided database integrity cleanup in customer database when data discrepancies needed to be fixed.

• Coordinated and processed all customer repair orders
• Tasks included maintaining RMA log book, generating repair work orders, data entry, generating weekly RMA reports, periodic receiving and shipping of repairs as needed
• Prepared monthly RMA graphs for monthly division report
• Assisted in providing after-sales customer support
• Coordinated quarterly factory product training classes
• Prepared price quotations for customer on-site training classes
• Interfaced with Sales Department for product returns and system upgrades.