- Getting involved in local advocacy groups to promote positive change in the community
- Advocacy Campaigns
Sherri Kittelson
Summary
20+ years customer service experience/creative conflict resolution. Comprehensive experience writing training manuals while employed at Nielsen Media Research, Target Corporation and Laidlaw Transit Accomplished in Access, Excel, PowerPoint, Word, Photoshop and InDesign CS5 Assisted incoming co-workers with training.
Proactive and caring worker with 1 year of experience combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference.
Overview
4
4
years of professional experience
Work History
Student Writer
Century Times/Century College
01.2021 - Current
- Developed strong writing skills through regular feedback from editors and mentors.
- Collaborated with peers to brainstorm creative ideas and topics for engaging content.
- Interviewed individuals by phone, video chat and in-person to write news stories.
Tutor Mentor
English 1020-21
01.2021 - 09.2022
- Assisted students in breaking down complex topics into manageable parts for increased comprehension.
- Developed strong rapport with students, contributing to a high level of trust and open communication during tutoring sessions.
- Adapted teaching methodologies to accommodate diverse learning styles and abilities.
Education
Associate of Science - Human Services
Century College
White Bear Lake, MN12-2025
Bachelor of Arts - Technical Communication and Professional Writing
Metropolitan State University
Saint Paul, MN05.2013
Skills
- Content development
- Storytelling techniques
- Critical analysis
- Effective writing
- Active listening
- Customer service
- Critical thinking
- Problem resolution
- Relationship building
- Conflict resolution
- Follow-up skills
- Paperwork processing
Interests
Timeline
Student Writer
Century Times/Century College
01.2021 - Current
Tutor Mentor
English 1020-21
01.2021 - 09.2022
Associate of Science - Human Services
Century College
Bachelor of Arts - Technical Communication and Professional Writing
Metropolitan State University
Classes Taken in Human Services
- Helping Skills
- Case Management
- Helping Clients with Disabilities
- Approaches to Mental Health
- Current Issues and Topics in Human Services
Working with Older Adults with Varied Ability
I was a reservationist for Laidlaw Transit in St. Paul, a paratransit provider for people with disabilities and older adults. I did this from 1998-2003. I interacted with Metro Mobility users when they called in to set up rides for activities in their daily lives. Many of them had different communication styles based on their abilities. Some utilized TTY because they were nonverbal, hard of hearing, or deaf. Most interacted with me via phone to communicate their needs. This position required patience, attention to detail, and empathy for a rider's needs.
When booking the ride, I needed to make sure the address information was correct, the individuals' mode of ambulation was correct (did they use a walker or wheelchair), and the time and date of their trip were correct.
Classes Taken in Human Services
- Helping Skills
- Case Management
- Helping Clients with Disabilities
- Approaches to Mental Health
- Current Issues and Topics in Human Services
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