Sherri Levesque
Nashua
Overview
29
29
years of professional experience
Work History
Cashier
Market Basket
09.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Hostess/Food Runner
Red Robin
01.2021 - 08.2022
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
MORTGAGE LOAN PROCESSOR/ORIGINATOR
Guaranteed Mortgage
02.2011 - 06.2014
- Verify and examine information and accuracy of loan application and closing documents.
- Interview loan applicants to obtain personal and financial data to assist in completing applications.
- Assemble and compile documents for loan closings, such as title abstracts, insurance forms, loan forms, and tax receipts.
- Answer questions and advise clients regarding loans and transactions.
- Contact clients by mail, telephone, or in person concerning acceptance or rejection of applications.
- Record applications for loan and credit, loan information, and disbursements of funds, using computers.
- Prepare and type loan applications, closing documents, legal documents, letters, forms, government notices, and checks, using computers.
- Present loan and repayment schedules to clients.
- Calculate, review, and correct errors on interest, principal payment, and closing costs, using computers or calculators.
- Check value of client's collateral to be held as loan security.
- Process Federal Housing Administration (FHA), Veterans Administration (VA), and Rural Development loans (USDA) mortgages.
- Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.
Administrative Assistant/ Mortgage Loan Specialist
Gate City Financial
11.2006 - 12.2009
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Established strong relationships through consistent, prompt communication.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Mortgage Loan Officer/processor
American Heritage Mortgage
01.2005 - 08.2009
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Developed extensive network of referral partners to source new mortgage loan opportunities.
Real Estate Office Manager
Central Realty Inc
01.1996 - 11.2001
- Enhanced client satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Optimized resource allocation by identifying areas of improvement within the budgeting process and reallocating funds accordingly.
- Supported agents in their daily tasks, fostering a collaborative work environment that increased overall productivity.
- Ensured compliance with industry regulations by maintaining accurate records and staying current on licensing requirements for agents.
- Kept current with local real estate trends and market conditions.
Education
Associate Degree - Paralegal Studies
Hesse College
Nashua, NHSurgical Technology - Medical Support
Salter School
Manchester, NH10.2011
Skills
- Customer Service
- Sales
- Mortgage Loan Accounting
- Loan Processing
- Loan Originating
- Financial Counseling
- Data Documentation
- Microsoft Office Suite
- Mortgage Loan Software
Timeline
Cashier
Market Basket
09.2022 - Current
Hostess/Food Runner
Red Robin
01.2021 - 08.2022
MORTGAGE LOAN PROCESSOR/ORIGINATOR
Guaranteed Mortgage
02.2011 - 06.2014
Administrative Assistant/ Mortgage Loan Specialist
Gate City Financial
11.2006 - 12.2009
Mortgage Loan Officer/processor
American Heritage Mortgage
01.2005 - 08.2009
Real Estate Office Manager
Central Realty Inc
01.1996 - 11.2001
Associate Degree - Paralegal Studies
Hesse College
Surgical Technology - Medical Support
Salter School
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