Summary
Overview
Work History
Education
Skills
References
Timeline
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SHERRI LOWE

Fort Myers,FL

Summary

Detail-oriented customer care agent with extensive track record in demanding sales and account management environments. Strong communicator and problem solver working effectively and productively with diverse customers and individual needs. Dedicated to thoroughly and accurately resolving customer concerns with forward-thinking and knowledgeable solutions. Skilled in assessing customer needs and handling customer complaints and concerns. Outstanding communicator offering strong phone etiquette and active listening skills.

Overview

19
19
years of professional experience

Work History

Accounting Clerk

Jones Construction Co LLC
Maryville , TN
03.2022 - 04.2024
  • Maintained up-to-date accounts receivable records and coordinated monthly billing activities.
  • Processed invoices, payments, and statements in a timely manner.
  • Reconciled financial discrepancies by collecting and analyzing account information.
  • Reviewed accounts payable ledgers for accuracy and completeness prior to payment processing.
  • Provided support to the Accounts Payable department as needed.
  • Verified accuracy of vendor invoices against purchase orders before entering into system for payment processing.
  • Performed daily general ledger entries to record financial transactions accurately.
  • Processed both outgoing and incoming payments and invoices.
  • Entered invoices into account software, updated accounts and identified aging balanced ready for collections activities.
  • Supported clerical and administrative needs of senior department staff.
  • Communicated with senior accounting staff about discrepancies and devised plans to reconcile financial issues.
  • Used Quickbooks and Lightspeed to track accounting information, resulting in significant reduction in financial discrepancies.
  • Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
  • Sorted documents, matching supporting invoices to procurement documents and verifying invoices for payment.
  • Received payments from customers via cash, check and credit cards to pay company invoices.
  • Reduced financial discrepancies by accurately managing accounting documentation.
  • Reconciled or entered report discrepancies found in financial records.

Household Manager

Self Employed Web
Kingston, TN
02.2010 - 03.2022
  • Developed and implemented household budgeting strategies to ensure expenses were managed efficiently.
  • Provided transportation services for family members when needed.
  • Arranged appointments with doctors, dentists, tutors or other service providers as needed.
  • Provided a safe, nurturing and stimulating environment for children of all ages.
  • Executed well-structured activities tailored to specific ages, encompassing stimulating arts and crafts projects, entertaining games, and enlightening educational lessons.

Customer Service Representative

US Cellular Wireless
Knoxville, TN
10.2007 - 05.2008
  • Handled customer inquiries via phone and email, delivering precise details on products and services.
  • Provided exceptional customer service to promptly address and resolve customer complaints.
  • Delivered exceptional customer service by offering assistance in areas of product selection, ordering, billing inquiries, returns/exchanges and technical troubleshooting.
  • Maintained detailed records of customer engagements, transactions, and feedback to ensure accuracy in future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Effectively managed stressful situations with a calm and composed demeanor, resolving conflicts smoothly.
  • Executed customer account setup and activation.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Maintained accurate records of customer interactions and transactions, providing detailed documentation of inquiries.
  • Ensured accurate and up-to-date customer information in databases.
  • Ensured strict adherence to confidentiality protocols while dealing with confidential customer information.
  • Delivered exceptional customer service while managing a heavy influx of calls on a daily basis.
  • Analyzed customer needs to recommend potential products or services.
  • Managed customer communication by documenting correspondence in the CRM system to ensure effective tracking of requests, issues, and resolutions.
  • Collected deposits or payments and arranged for billing.
  • Effectively addressed customers' concerns about service and billing, adjusting bills and providing refunds as necessary.
  • Promoted products and services to customers throughout service interactions, account management, and order-related calls.
  • Employed specialized software to update change of address records and process orders for service discontinuation.

Customer Service Representative

Jewelry Television
Knoxville, TN
08.2005 - 07.2007
  • Answered customer inquiries over the phone and via email.
  • Provided accurate, valid, and complete information to customers.
  • Resolved customer complaints promptly and professionally.
  • Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
  • Assisted customers in navigating through website features and functions to locate desired information or products.
  • Identified opportunities to upsell additional services when appropriate.
  • Ensured compliance with company policies regarding privacy laws and data protection regulations.
  • Processed orders accurately and efficiently according to established procedures.
  • Adhered strictly to confidentiality guidelines when dealing with sensitive customer information.
  • Delivered customer support to high call load each shift.
  • Recommended potential products or services after analyzing customer needs.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Processed customer account changes with proprietary software.
  • Updated databases with new and modified customer data.
  • Collected deposits or payments and arranged for billing.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.

Education

Diploma - Business Sytems Technology/Medical Coding/Billing

Tennessee College of Applied Technology
Knoxville, TN
04-2011

GED -

Harriman High School
Harriman, TN
09-1988

Skills

  • Records Management
  • Expense Reports
  • Collections and invoice processing
  • Invoicing
  • Recordkeeping
  • Clerical Support
  • General ledger accounting
  • Payment Processing
  • Account evaluation
  • Bank Statement Reconciliation
  • Account Reconciliation
  • Proficient in Quickbooks and Lightspeed
  • Account updating
  • Inbound and Outbound Calling
  • Appointment Scheduling
  • Product Knowledge
  • Complaint resolution
  • Data Entry
  • Retail sales customer service
  • Computer Proficiency
  • Product Promotion
  • Call Center Operations
  • Complaint Handling
  • CRM Software
  • Typing proficiency
  • Order Processing
  • Positive and professional
  • Dispute Resolution
  • Medical terminology knowledge
  • Critical Thinking
  • Typing 40 WPM
  • Conflict Resolution
  • Office equipment proficiency
  • Microsoft Office Suite

References

References available upon request.

Timeline

Accounting Clerk

Jones Construction Co LLC
03.2022 - 04.2024

Household Manager

Self Employed Web
02.2010 - 03.2022

Customer Service Representative

US Cellular Wireless
10.2007 - 05.2008

Customer Service Representative

Jewelry Television
08.2005 - 07.2007

Diploma - Business Sytems Technology/Medical Coding/Billing

Tennessee College of Applied Technology

GED -

Harriman High School

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