Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sherri Lowry

Waynesboro,VA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

13
13
years of professional experience

Work History

Permanent Aide

Augusta County Schools
  • Enhanced students' school days by providing compassionate guidance during activities and assistance with their needs in the classroom.
  • Supported students' well-being by engaging in meaningful conversations and offering emotional support.
  • Aided the classroom teacher with discipline and keeping students' attention when she had to attend to other matters

Customer Service Representative

Animal Hospital Of Waynesboro
09.2019 - 07.2022
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Store Manager

Dollar General
04.2009 - 05.2019
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

Education

GED -

Broadway High School
Broadway, VA
06.1996

Skills

  • Complaint Resolution
  • Paperwork Processing
  • Data Entry
  • Appointment Scheduling
  • Call Management
  • Customer Relations
  • Retail Store Support
  • Customer Service
  • Professional Telephone Demeanor
  • Prioritization

Timeline

Customer Service Representative

Animal Hospital Of Waynesboro
09.2019 - 07.2022

Store Manager

Dollar General
04.2009 - 05.2019

Permanent Aide

Augusta County Schools

GED -

Broadway High School

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Sherri Lowry