Sherri Bain
Monroe,NC
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
26
26
years of professional experience
Work History
Caregiver
Self-employed
08.2022 - Current
- Provided care to family members who required support due to aging and illness.
- Developed blogs using WordPress.
- Obtained Peer Support certification.
- Served as Co-Chair of Programming for The Charlotte Writer's Club.
Student Services Specialist
Wingate University
03.2022 - 08.2022
- Assisted undergraduate and graduate students with class registration, financial aid and business accounts.
- Answered busy phones and assisted walk-in students, visitors and campus personnel.
- Managed over 50 student cases per day using SalesForce.
- Increased financial aid assistance to students by 75%.
- Delivered supportive and knowledgeable information to students with academic or personal concerns.
- Advocated for students to access available resources.
- Advised students on educational, career and social opportunities.
- Educated students on college admissions process and scholarship requirements.
Communications Specialist
Wingate University
09.2021 - 03.2022
- Answered client (student) queries and complaints to provide strong customer service.
- Managed internal company correspondence by delivering documents, memos and newsletters to appropriate personnel.
- Assisted students and parents with various financial aid matters.
- Processed important student documents (scholarships, institutional awards, FAFSA information, etc.).
- Reorganized department's filing system.
- Processed daily tracking reports (students' missing documents, welcome letters, etc.).
Administrative Assistant
Spangler Restoration
08.2018 - 04.2020
- Managed multiple responsibilities efficiently in fast-paced environment.
- Facilitated front desk duties for main office and supported satellite offices.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Thoroughly trained new front desk associates.
Newsroom Assistant/Reporter
The Charlotte Observer
09.2005 - 12.2013
- Answered busy newsroom phones.
- Screened and transferred calls in a timely fashion.
- Assisted readers with story ideas, news tips and navigating the website.
- Supported editors and reporters with weekly syndicated columns.
- Edited and submitted local events for online calendar.
- Published Business section's weekly, “On the Move,” column.
- Wrote feature stories.
Retirement Specialist
The Vanguard Group
09.1997 - 07.2003
- Responded to a high volume of calls and emails from clients and with various retirement investment questions and services.
- Assisted with Traditional and Roth IRAs, 401k rollovers, asset transfers, required minimum distributions, and IRS penalties and regulations for early withdrawals.
- Helped clients make informed decisions about their financial future.
- Educated clients on financial topics and best practices.
Education
Bachelor of Arts - English/Communications
UNC-Charlotte
Charlotte, NCSkills
- Administrative Support
- Customer and Client Relations
- Writing
- Interviewing
- Administering Social Media Accounts
- Microsoft Office
- Google Workspace
- Office Management
- Database Administration
- CRM Software
- Customer and Client Relations
- Excellent Interpersonal Communication
Timeline
Caregiver
Self-employed
08.2022 - Current
Student Services Specialist
Wingate University
03.2022 - 08.2022
Communications Specialist
Wingate University
09.2021 - 03.2022
Administrative Assistant
Spangler Restoration
08.2018 - 04.2020
Newsroom Assistant/Reporter
The Charlotte Observer
09.2005 - 12.2013
Retirement Specialist
The Vanguard Group
09.1997 - 07.2003
Bachelor of Arts - English/Communications
UNC-Charlotte
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