Sherri Macias
Fabens,TX
Summary
Proven leader in office administration and staff management, with a track record of boosting client satisfaction and productivity at Vida Bella PHC. Skilled in database entry and verbal communication, adept at fostering strong relationships and efficiently managing resources. Demonstrates a commitment to continual improvement and effective problem-solving, enhancing operational efficiency and team performance.
Overview
9
9
years of professional experience
Work History
Office Administrator
Vida Bella Primary Home Care
12.2023 - 07.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
Field Supervisor
Vida Bella PHC
05.2022 - 12.2023
- Monitored employee performance for compliance with regulations and policies.
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Upheld company standards by enforcing strict adherence to policies and procedures during all field activities.
- Met with customers to resolve issues and build productive relationships.
- Investigated issues and developed effective solutions.
- Boosted client satisfaction rates by maintaining open communication channels and addressing concerns promptly.
- Administered disciplinary actions to workers violating safety regulations and company policies.
- Resolved customer complaints to maintain satisfaction and loyalty.
Field Supervisor
Care Home Health Agency
02.2016 - 04.2022
- Monitored employee performance for compliance with regulations and policies.
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Upheld company standards by enforcing strict adherence to policies and procedures during all field activities.
- Presented weekly and monthly performance reports to demonstrate team progress.
- Met with customers to resolve issues and build productive relationships.
- Investigated issues and developed effective solutions.
- Boosted client satisfaction rates by maintaining open communication channels and addressing concerns promptly.
- Fostered strong relationships with clients by providing regular updates and addressing concerns promptly.
EVV
Care Home Health Agency
07.2015 - 02.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Associate of Science - Pharmacy Technician
Rasmussen College
Lake Elmo, MN05.2015
Skills
- Time Management
- Administrative Support
- Office Management
- File Organization
- Customer Engagement
- Verbal Communication
- Document Management
- Document Scanning
- Leadership and supervision
- Scheduling
- File Maintenance
- Calendar Management
- Report Preparation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Office Administrator
Vida Bella Primary Home Care
12.2023 - 07.2024
Field Supervisor
Vida Bella PHC
05.2022 - 12.2023
Field Supervisor
Care Home Health Agency
02.2016 - 04.2022
EVV
Care Home Health Agency
07.2015 - 02.2016
Associate of Science - Pharmacy Technician
Rasmussen College
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