Sherri Macias
Fabens,TX
Summary
Proven leader in office administration and staff management, with a track record of boosting client satisfaction and productivity at Vida Bella PHC. Skilled in database entry and verbal communication, adept at fostering strong relationships and efficiently managing resources. Demonstrates a commitment to continual improvement and effective problem-solving, enhancing operational efficiency and team performance.
Overview
9
9
years of professional experience
Work History
Office Administrator
Vida Bella Primary Home Care
12.2023 - 07.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
Field Supervisor
Vida Bella PHC
05.2022 - 12.2023
- Monitored employee performance for compliance with regulations and policies.
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Upheld company standards by enforcing strict adherence to policies and procedures during all field activities.
- Met with customers to resolve issues and build productive relationships.
- Investigated issues and developed effective solutions.
- Boosted client satisfaction rates by maintaining open communication channels and addressing concerns promptly.
- Administered disciplinary actions to workers violating safety regulations and company policies.
- Resolved customer complaints to maintain satisfaction and loyalty.
Field Supervisor
Care Home Health Agency
02.2016 - 04.2022
- Monitored employee performance for compliance with regulations and policies.
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Upheld company standards by enforcing strict adherence to policies and procedures during all field activities.
- Presented weekly and monthly performance reports to demonstrate team progress.
- Met with customers to resolve issues and build productive relationships.
- Investigated issues and developed effective solutions.
- Boosted client satisfaction rates by maintaining open communication channels and addressing concerns promptly.
- Fostered strong relationships with clients by providing regular updates and addressing concerns promptly.
EVV
Care Home Health Agency
07.2015 - 02.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Associate of Science - Pharmacy Technician
Rasmussen College
Lake Elmo, MN05.2015
Skills
- Time Management
- Administrative Support
- Office Management
- File Organization
- Customer Engagement
- Verbal Communication
- Document Management
- Document Scanning
- Leadership and supervision
- Scheduling
- File Maintenance
- Calendar Management
- Report Preparation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Office Administrator
Vida Bella Primary Home Care
12.2023 - 07.2024
Field Supervisor
Vida Bella PHC
05.2022 - 12.2023
Field Supervisor
Care Home Health Agency
02.2016 - 04.2022
EVV
Care Home Health Agency
07.2015 - 02.2016
Associate of Science - Pharmacy Technician
Rasmussen College
Similar Profiles
Perla GonzalezPerla Gonzalez
Alternate Administrator at Vida Bella Primary Home CareAlternate Administrator at Vida Bella Primary Home Care
Rebecca DiarteRebecca Diarte
Caregiver at Becky Home Care,Bella Home Care, G&K Home Care,Caregiver at Becky Home Care,Bella Home Care, G&K Home Care,
Amanda RodriguezAmanda Rodriguez
Administrator at Vida Home CareAdministrator at Vida Home Care