Sherri Macomber
Arbys Resturant
Duck Hill,MS
1
Certification
25
years of professional experience
Detail-oriented professional specializing in administrative support and patient-provider interactions. Skilled in facilitating efficient patient flow while maintaining confidentiality and managing priorities. Proficient in Microsoft Office Suite, with strong capabilities in time management and coordination. Collaborates effectively within teams to achieve organizational goals.
Work History
General Manager
4 Years 10 Months- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Directed daily operations to enhance efficiency and service quality.
- Developed and implemented strategies to increase sales and profitability.
- Analyzed sales data to identify trends and optimize menu offerings.
- Implemented staff training programs to improve team performance and customer satisfaction.
- Oversaw inventory management, ensuring adequate supply levels while minimizing waste.
- Developed marketing strategies that increased brand visibility and customer engagement.
- Collaborated with regional managers to align operational practices with corporate standards.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Led cross-functional teams in achieving operational goals and enhancing workplace culture.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Resolved customer complaints promptly, fostering a positive dining experience and loyalty.
Assistant Manager
10 Months- Supervised daily operations to ensure high-quality service and customer satisfaction.
- Trained and mentored staff on operational procedures and customer engagement techniques.
- Coordinated staff schedules to align with peak business demands, ensuring adequate coverage.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Led initiatives to streamline workflows, resulting in enhanced operational efficiency across the restaurant.
- Developed training materials to enhance team performance and efficiency in service delivery.
- Fostered a positive work environment through effective communication and conflict resolution strategies.
Shift Manager
10 Months- Supervised daily operations to ensure compliance with health and safety standards.
- Trained and mentored team members to enhance service efficiency and customer satisfaction.
- Implemented staff scheduling strategies to optimize labor costs while maintaining service quality.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Coordinated with kitchen staff to streamline food preparation processes for timely service delivery.
- Resolved customer complaints promptly, fostering a positive dining experience and loyalty.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Crew Member / Customer Service Associate
1 Year 8 Months- Executed food production and served customers at cash register, ensuring timely and accurate order fulfillment.
- Maintained clean and organized workstation and guest area to enhance customer experience.
- Collaborated with diverse team, effectively communicating with managers and co-workers to support operational goals.
Customer Service Manager
4 Years 5 Months- Resolved customer concerns about prices and advertisements, adhering to Wal-Mart’s policies to maintain customer satisfaction.
- Managed front of store operations and trained new employees on policies and procedures to ensure smooth functioning.
- Executed opening and closing duties to ensure efficient daily operations.
- Provided change for cashiers, prepared cash registers, and performed register audits.
Sales Associate / Customer Service Representative
2 Years 4 Months- Enhanced guest satisfaction by providing attentive service throughout shopping experience.
- Operated cash registers and credit/debit machines, accurately processing transactions and managing customer lines efficiently.
- Adhered to customer confidentiality policies to protect sensitive information.
Assistant Customer Service Manager
9 Years 2 Months- Identified and resolved problems that affected customer service quality and efficiency.
- Trained staff on customer service protocols and ensured adherence to company policies.
- Supported team members during peak periods to maintain service levels.
- Managed cash register operations, including providing change and conducting audits for accuracy.
Education
Medical Administrative Assistant
- Comprehensive training included:
- Schedule and confirm appointments in assisted living facilities, doctor offices, healthcare clinics, hospitals, and organizations that offer medical records services.
- Prepare patients for examination and treatment.
- Maintain medical charts and electronic medical records (EMR/EHR) systems.
- Obtain insurance authorizations for procedures, gather medical histories, and collect payments.
Veterinary Assistant - Veterinary Science
- Relevant Coursework: General & Veterinary
Skills
Healthcare Operations Management
Financial Management
Electronic Health Records
HIPAA Compliance
Medical Terminology
Patient Processing
Patient Registration
Release of Information
Documentation Oversight
Introduction to ICD-10-CM Coding
Anatomy & Physiology
Data Governance
Greenway
Computer Information Systems
MS Office / MS Word
Strategic Planning
Principles of Management
Operations oversight
Team leadership
Effective leader
Problem solving
Team player
Efficient multi-tasker
Medical Laws & Ethics
Effective leader
Certification
- Serve Safe
- MTP certified
Timeline
General Manager
Arbys Resturant
10.2018 - 08.2023Read More
Assistant Manager
Arbys Resturant
12.2017 - 10.2018Read More
Shift Manager
Arbys Resturant
02.2017 - 12.2017Read More
Crew Member / Customer Service Associate
Wendy’s
06.2015 - 02.2017Read More
Customer Service Manager
Wal-Mart
08.2010 - 01.2015Read More
Sales Associate / Customer Service Representative
Wal-Mart
03.2008 - 07.2010Read More
Assistant Customer Service Manager
Kroger’s
08.1998 - 10.2007Read More
Ultimate Medical Academy
Medical Administrative Assistant
Read More
ATA College
Veterinary Assistant from Veterinary Science
Read More