Sherri Wilson
Independence,MO
Summary
Dynamic Senior Legal Specialist at Maximus Services LLC with expertise in drafting legal documents and managing case dockets. Proven ability in innovative problem resolution and effective multitasking, fostering strong relationships with attorneys and court staff. Recognized for empathetic leadership and meticulous organization, ensuring seamless case processing and compliance with legal procedures.
Overview
20
20
years of professional experience
Work History
Senior Legal Specialist for Kansas Child Support
Maximus Services LLC
10.2021 - Current
- Drafted clear and concise legal documents, including petitions, motions, and orders for intergovernmental cases, and submitted them to the attorney for review.
- Created Bradley Child Support worksheets based on income obtained from employers, customers, or the Equifax Work Number.
- Electronically file all legal documents in the court system, and monitor for filed orders and motions to process, mail, and send to finance to set up debts, and transfer the case to enforcement.
- Create a Certificate of Service to mail out legal documents to all parties, including the attorney that represents them.
- Place cases on dockets for hearings for the attorneys.
- Monitor for service for establishment and enforcement cases through our process server's website, and proceed with the next action depending on the results of that service.
- Cross train other legal case workers to ensure efficiency.
- Create a working relationship with the attorney's, clerk's office staff, and judges to maintain an environment with open communication.
- Provide feedback on any issues that occur through the process of completion to my supervisor or attorneys.
- All work is tracked through spreadsheets, SharePoint folders, hearing dockets, and Salesforce.
Legal Administrative Specialist
Veritas-HHS
11.2019 - 09.2021
- Assisted in drafting legal correspondence, enhancing clarity and professionalism in communications.
- Oversaw scheduling of court dates, meetings, and deadlines, ensuring adherence to timelines and requirements.
- Monitored deadlines for all ongoing cases using calendaring software to ensure prompt compliance with court orders and statutory requirements.
- Served customers in a friendly, efficient manner.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Help process mail, scan daily mail to case workers, answer phones, work on faxes, and run mail for postage.
- Processed payments from customers for fines and fees.
Administrative Department Manager
Lowes Home Improvment
02.2006 - 09.2020
- Oversaw daily operations of administrative department, ensuring efficient workflow and team collaboration.
- Implemented process improvements that enhanced departmental efficiency and effectiveness.
- Managed scheduling and resource allocation to optimize project completion timelines.
- Developed training programs for staff to enhance skills and performance standards.
- Coordinated cross-departmental communication to streamline information sharing and decision-making.
- Led strategic initiatives that aligned departmental goals with organizational objectives.
- Evaluated vendor performance, negotiating contracts to ensure cost-effective solutions for the department.
- Made recommendations for change and developed strategy for change.
- Ensured timely and accurate completion of administrative tasks through diligent oversight and attention to detail.
- Implemented key performance indicators to evaluate individual and team success, driving continuous improvement efforts.
- Established clear communication channels within the department, fostering a positive work environment.
- Handled sensitive employee relations issues professionally, maintaining confidentiality at all times.
- Conducted regular performance evaluations for team members, providing constructive feedback aimed at career growth opportunities.
- Anticipated staffing needs by analyzing workflow and strengths of employees.
- Reduced operational costs with thorough budget analysis and cost-saving initiatives.
- Collaborated with cross-functional teams for successful completion of company-wide projects.
- Oversaw facilities management tasks, ensuring a clean, safe, and well-maintained workspace for all employees.
- Developed strategic plans aligned with organizational objectives, providing direction for department growth.
- Mentored junior staff members by sharing expertise knowledge about administration policies procedures which led them to excel in their roles.
- Completed weekly payroll for up to 175 employees.
- Managed up to 50 employees through training and development, reducing employee turnover.
- Improved customer satisfaction scores through the application of superior conflict resolution and problem-solving skills.
Education
High School Diploma -
Fort Osage High School
Independence, MO05-1983
Skills
- Document organization
- Case docket organization
- Innovative problem resolution
- Legal court procedures
- Effective multitasking
- Active listening proficiency
- Empathetic leadership
- Organization and Time management
- Collaborative teamwork
- Professional telephone communication
- Adaptable to change
- Effective conflict resolution
Timeline
Senior Legal Specialist for Kansas Child Support
Maximus Services LLC
10.2021 - Current
Legal Administrative Specialist
Veritas-HHS
11.2019 - 09.2021
Administrative Department Manager
Lowes Home Improvment
02.2006 - 09.2020
High School Diploma -
Fort Osage High School