Sherri Martin
Newport,NC
Summary
Proven Branch Manager at Woodforest National Bank with a track record of enhancing customer satisfaction and loyalty. Expert in cash management and client support, I excel in developing teams and implementing sales strategies that exceed targets. Known for reliability and maintaining composure under pressure, I consistently resolve customer issues, fostering positive relationships and organizational growth.
Diligent individual with background in customer service and cashiering. Proven ability to handle transactions accurately and efficiently while maintaining positive customer experience. Demonstrated excellent communication and problem-solving skills in fast-paced environments.
Overview
28
28
years of professional experience
Work History
Customer Service Cashier
Burlington Coat Factory
02.2024 - 11.2024
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
Branch Manager
Woodforest National Bank
01.2008 - 01.2012
- Developed team members through mentorship and training to enhance skillsets.
- Resolved customer issues with prompt solutions to maintain positive relationships.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Submitted loan applications to underwriter for verification and recommendation.
- Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Store Manager
Goody's Family Clothing
04.1997 - 01.2008
- Established a welcoming atmosphere to encourage repeat business.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Resolved customer complaints for improved store reputation and loyalty.
- Managed inventory control, cash control, and store opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
Education
High School Diploma -
Southern Wayne Sr. High
Dudley, NC06-1981
Skills
- Client Support
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Customer service
- Cash handling
- Cash register operation
- Customer complaint resolution
- Cash management
Timeline
Customer Service Cashier
Burlington Coat Factory
02.2024 - 11.2024
Branch Manager
Woodforest National Bank
01.2008 - 01.2012
Store Manager
Goody's Family Clothing
04.1997 - 01.2008
High School Diploma -
Southern Wayne Sr. High
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