SHERRI MILES
Alliance,USA
Summary
Resourceful professional adept at leveraging healthcare knowledge and expertise in insurance claims processing and patient payment reconciliation to provide high-quality, HIPAA-compliant medical billing support. Detail-oriented in employing effective strategies to identify and mitigate revenue losses while collaborating with multidisciplinary professionals to drive continuous improvements and foster operations and service excellence. Dedicated to delivering prompt and accurate billing services to enhance patient satisfaction and swift reimbursement.
Healthcare professional with strong foundation in medical documentation and patient record management. Known for reliability and adaptability in dynamic healthcare environments. Adept in data entry, coding, and compliance, while fostering collaborative team atmosphere.
Diligent Desired Position with solid background in managing patient health records. Proven ability to maintain accurate documentation and improve record-keeping processes. Demonstrated expertise in confidentiality and compliance with regulatory standards.
Medical Records Specialist with significant experience in managing patient information and ensuring data accuracy. Adept at utilizing electronic health record systems and safeguarding patient confidentiality. Strong focus on teamwork and adaptability, consistently meeting organizational goals and supporting colleagues. Known for reliability, effective communication, and results-driven mindset.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Medical Records Specialist
St. Luke's
04.2023 - Current
- Maintained accurate electronic health records using advanced medical record systems.
- Ensured compliance with HIPAA regulations through meticulous documentation practices.
- Implemented process improvements enhancing data retrieval efficiency for clinical staff.
- Trained new team members on medical record management protocols and software usage.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Coordinated responses to subpoenas and other legal requests for medical records, working closely with legal counsel as necessary to protect patient privacy rights.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Collaborated with healthcare providers to streamline patient information exchange processes.
- Conducted regular audits to ensure data accuracy and integrity within patient records.
- Maintained patient records in compliance with security regulations.
- Reviewed charts and flagged incomplete or inaccurate information.
- Assisted healthcare providers with timely access to patient information, facilitating optimal treatment decisions.
- Kept accurate log of requests for medical information and records.
- Followed up with patients about medical and healthcare processes.
- Maintained patient confidence by keeping patient records information confidential.
- Developed efficient workflows for data entry tasks, enhancing overall productivity within the department.
- Provided outstanding customer service to patients requesting copies of their medical records or seeking assistance with related inquiries.
Medical Records Specialist
Two Sister's Homes LLC
02.2010 - 07.2025
- Streamline front-of-the-office processes effectively and oversee appointment scheduling for 30 developmentally disabled clients.
- Improve client satisfaction and retention by promptly addressing inquiries, resolving issues, or escalating clients' needs or concerns to the appropriate unit while providing detailed information on requirements, procedures, and policies.
- Manage proper filing system and accurate records of operational processes, update client files and demographics, and order and maintain inventory of all medical equipment and supplies.
- Champion the training of employees on state and county mandates, efficiently coordinate the schedules of 55 employees, and streamline operations to optimize productivity.
- Drive continuous improvements in service delivery by maintaining effective liaison between doctors, nurses, pharmaceutical companies, state and county employees, and guardians.
ASSISTANT STORE LEADER/BARTENDER/SERVER LEADER
Applebee's
01.2001 - 02.2012
- Served in various capacities to facilitate operation and service excellence, including Manager-in-training, Server, Bartender, and Store Trainer for all areas, including FOH/BOH.
- Enhanced customer satisfaction and retention by demonstrating high customer service standards and promptly managing customers’ concerns and complaints during high-volume and fast-paced operations.
- Drove sales by leveraging expert knowledge of menu items to upsell customers efficiently and implementing effective strategies to ensure peak performance and business growth.
- Actively contributed to recruiting, training, scheduling, and evaluating staff while driving professional development, productivity, and continuous improvements to achieve organizational goals.
Education
Certificate - Medical Billing
Stark State College
Canton, OHHigh School or Equivalent - undefined
J. B. Pennington
Blountsville, AL05.1987
Skills
- Exhibits strong phone etiquette and proficient computer skills while managing medical billing tasks and ensuring compliance with coding standards
- Executed comprehensive organization and reporting of sensitive data and files, consistently achieving objectives with precision
- Leveraged outstanding communication and interpersonal abilities to engage with diverse individuals, ensuring high-quality service delivery
- Spearheaded new initiatives while fostering partnerships with healthcare professionals and addressing client needs
- Applied comprehensive knowledge of medical terminology to support clinical operations and improve patient outcomes
- Achieved seamless medical billing and coding operations through meticulous attention to detail Enhanced filing accuracy, contributing to improved patient record management Facilitated efficient billing processes, resulting in timely and accurate financial transactions
- Achieved high patient satisfaction through proactive communication and support Enhanced service efficiency by implementing effective patient engagement strategies Improved overall patient experience by addressing concerns promptly and effectively
- Utilized extensive anatomy expertise to facilitate accurate assessments and improve patient care protocols
- Analyzed and improved revenue cycle management workflows to ensure timely collections and compliance with regulations
- Achieved operational efficiency by optimizing office procedures Enhanced team performance through effective management of administrative tasks Improved document organization, resulting in quicker access to information
- Enhanced visitor satisfaction through effective management of front office reception Streamlined communication processes, resulting in improved response times to inquiries Fostered a welcoming environment that positively impacted guest experiences
- Coordinated various administrative tasks, ensuring effective communication and organization within the team
- Coordinated and maintained schedules to ensure timely project execution and team collaboration
- Utilized advanced analytical techniques to evaluate data sets and identify trends
- Achieved high standards in medical records documentation through meticulous database management Improved data accuracy and accessibility, resulting in enhanced operational efficiency Contributed to streamlined processes that supported healthcare delivery
- Evaluated and processed insurance claims, maintaining accurate records and facilitating effective communication with stakeholders
- Achieved seamless communication through effective management of multi-line phone systems Resolved technical issues promptly, minimizing downtime and enhancing operational efficiency Improved customer satisfaction by streamlining call routing processes
- Identified areas for enhancement and initiated process improvements to optimize productivity
- Conducted thorough assessments of processes to maintain regulatory compliance and support organizational integrity
- Achieved high customer satisfaction ratings through effective resolution of inquiries and complaints Improved service processes, resulting in increased efficiency and positive customer experiences
- Enhanced team efficiency by leveraging Microsoft Office Suite for streamlined document management Achieved improved project timelines through strategic use of Excel for data analysis Facilitated seamless communication and scheduling with Microsoft Outlook, resulting in increased team coordination
Certification
- Medical Billing Certificate | May 2023
- CPR & First Aid | May 2022-May 2024
- Medication Administration | April 2019-May 2023
- Medication Certified in oral and topical meds, g-tube medications certification, and insulin certification
ASSESSMENT
- Medical Receptionist Skills — Proficient
- March 2020
Timeline
Medical Records Specialist
St. Luke's
04.2023 - Current
Medical Records Specialist
Two Sister's Homes LLC
02.2010 - 07.2025
ASSISTANT STORE LEADER/BARTENDER/SERVER LEADER
Applebee's
01.2001 - 02.2012
Certificate - Medical Billing
Stark State College
High School or Equivalent - undefined
J. B. Pennington