Sherri Miller
Summary
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Overview
34
34
years of professional experience
Work History
Supervisor-Informatics Education, Ambulatory Service Line
Stanford Health Care
01.2021 - Current
- Assign and manage various areas of responsibility, training projects, and training schedule
- Lead and manage analysis, planning, design, development and implementation of Education initiatives in alignment with strategic and operational goals
- Serve as the primary point of contact and escalation for external partners
- Engage with internal and external partners to provide insight and expert knowledge
- Champion development and adherence of standard work across multiple deliverables and processes
- Solve escalated operational problems and technical issues and makes recommendations for improvements
- Provides orientation, direction, on-the-job skills training, and professional development to junior staff
- Influences and implements department initiatives, decisions, and strategic plans
- Develop and track relevant performance metrics to monitor the effectiveness of training programs and services
- Identify trends and detect/anticipate problems early and act as the highest level of support while mentoring and training junior staff members
- Research issues and use independent analysis and judgment to produce solution options (including alternative solutions when necessary to address system limitations) to complex and/or controversial matters, including pros, cons, risks, benefits, costs, and unintended consequences
- Consult with and solicit input from key clients for education product refinement and development efforts
- Research and apply emerging technology and concepts to educational initiatives
- General department administration such as timecards, annual reviews, and C-I-CARE rounding
- Collaborate with Director, Managers, and Supervisors to coordinate project schedules, work request management, resource planning, and manage knowledge transfer
- Manage employee progress on performance objectives and provide regular feedback
- Function as primary point of contact and escalation point for external partners, stakeholders, and business owners
- Participate in and facilitate/organize team and cross-team meetings; maintain appropriate meeting records
- Provides daily process and people management
Informatics Educator II
Stanford Health Care
01.2019 - 01.2021
- All responsibilities of Informatics Educator I
- Serve as the Informatics Education Liaison for external departments
- Function as the education, training, and communications project manager
- Recommend new processes, tools and services
- Support and contribute to development of new products, services, or techniques
Lead Dragon Trainer
Stanford Health Care
01.2017 - 01.2021
- Serve as Subject Matter Expert
- Coordinate and facilitate monthly meetings with Education Leadership and Application team
- Lead Train the Trainer sessions with the Dragon Education Team
- Coordinated, facilitated, and supported ILT classes
- Collaborate with the Application Analyst to ensure training and support materials are up to date and accurate
- Provide project assistance with each Dragon upgrade
Informatics Educator I
Stanford Health Care
01.2018 - 01.2019
- All responsibilities of Credentialed Trainer
- Develop and maintain curriculum
- Develop and maintain training material
- Mentor Credential Trainers and oversee classroom delivery standards
- Facilitate New Hire training
Credentialed Trainer (Ambulatory/Cadence)
Stanford Health Care
01.2015 - 01.2018
- Assist in the development of educational tools relating to new computer applications, system updates, and other organizational goals and changes
- Assist senior educators in developing or modifying curriculum, content and/or materials for training programs to meet the needs of end users
- Deliver an appropriate level of instruction and competence/evaluations required for each user
- Collaborate with other educators, Informatics/Analysts, Information Technology colleagues, and Subject Matter Experts in ensuring delivery of effective, accurate training to clinical and business professionals
- Conduct, facilitate and evaluate effective computer information systems training using appropriate methodologies, strategies, and content for end users in assigned areas
- Develop in-depth knowledge of workflow design and processes, and the important system functionality supporting the workflows
- Deliver end-user training for physicians, other clinicians, and non-clinical staff to develop competence in the use of clinical and business information systems and other computer software applications
Clinical IT Coordinator
ValleyCare Medical Foundation
01.2012 - 01.2015
- Train new employees in NextGen Software
- Assist VCMF Management in identifying users to be trained as Super Users for their clinic/Specialty
- Assist IT Manager in training employees/Super Users with new features and functionalities during NextGen EHR upgrade
- Identified and document Clinic WorkFlows
- Assisted in NextGen EHR Upgrade Projects
- Assisted in New IT Project Implementation as identified by the VCMF Management
- Participated in IT Steering Committee, Lab/DI and other meetings as the Clinical Expert
- Maintained responsibility for on-going positive communications with all peers, superiors, and employees and adheres to all ValleyCare Health System policies
- Demonstrated effective communication skills by meeting regularly with clinical staff, physicians, IT Manager and Executive Director
Site Lead
ValleyCare Medical Foundation
01.2010 - 01.2012
- Oversee and monitor employees' work to ensure quality and standards compliance
- Ensure there is adequate staffing to provide an appropriate level of service
- Interview and hire new employees
- Train new employees and/or make appropriate mentoring assignments
- Prepare and conduct employee performance appraisals
- Serve as a resource of information for employees
- Complete in a timely manner all required employee paperwork (i.e
- Personal Action Forms, Orientation Checklist, Job Description Acknowledgment Forms, Paid-Time Off Requests)
Office Manager
Northern Peninsula Infectious Disease/Mary C. Brzostowicz M.D.
01.1999 - 01.2010
- Payroll, A/R, A/P, Bank Deposits, Bank account reconciliations, Federal/State tax electronic payments
- Posting payments and charges
- Front and back office and duties answered multi-lined phones
- Arrange/schedule appointments for diagnostic testing
- Obtain prior authorizations for medical services and medications
- Order office and medical supplies, stock exam rooms
- Kept credentialing records for providers
Prenatal Manager
Family Health Center of Planned Parenthood
01.1994 - 01.1999
- Manage and coordinate prenatal program and clinic
- Review and case manage prenatal charts
- Computerized clinic schedules and billing
- Coordinate front and back-office clinic
- Provide HIV, sterilization, pregnancy and abortion counseling
- Referrals and Authorizations
Program Assistant
Child Haven, Inc
01.1991 - 01.1994
- Provide general clerical duties, correspondence, filing and answering multi-phone lines
- Organize and monitor patient charts
Education
SAFe 4 Agilist Certification -
01.2020
SAFe Advanced Scrum Master Certification -
01.2020
Medical Assistant Certificate -
Western Career College
Sacramento, CA01.1994
ECE and Human Development Course
Solano Jr. College
Suisun, CA01.1991
Solano Rape Crisis Center
Fairfield, CA01.1993
Skills
- Epic
- NextGen
- Dragon
- Outlook
- Service Now
- HealthStream
- SnagIt
- Bomgar
- Training and mentoring
- Classroom management
Timeline
Supervisor-Informatics Education, Ambulatory Service Line
Stanford Health Care
01.2021 - Current
Informatics Educator II
Stanford Health Care
01.2019 - 01.2021
Informatics Educator I
Stanford Health Care
01.2018 - 01.2019
Lead Dragon Trainer
Stanford Health Care
01.2017 - 01.2021
Credentialed Trainer (Ambulatory/Cadence)
Stanford Health Care
01.2015 - 01.2018
Clinical IT Coordinator
ValleyCare Medical Foundation
01.2012 - 01.2015
Site Lead
ValleyCare Medical Foundation
01.2010 - 01.2012
Office Manager
Northern Peninsula Infectious Disease/Mary C. Brzostowicz M.D.
01.1999 - 01.2010
Prenatal Manager
Family Health Center of Planned Parenthood
01.1994 - 01.1999
Program Assistant
Child Haven, Inc
01.1991 - 01.1994
SAFe Advanced Scrum Master Certification -
Medical Assistant Certificate -
Western Career College
ECE and Human Development Course
Solano Jr. College
SAFe 4 Agilist Certification -
Solano Rape Crisis Center
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