Sherri Miller

• Lead a high-performing, virtual team of 10 Strategic Mid-Market Account Managers across North America to deliver against global business strategy, driving client retention, revenue optimization, and account growth through strategic onboarding, upsell, and program expansion.
• Build and execute client-centric strategic account plans focused on driving consultative relationships with decision-makers (CFOs, CPOs, Travel Managers), resulting in strengthened client engagement and incremental revenue.
• Act as commercial sponsor for revenue recovery efforts, API offerings, and client transactional fee process optimization, improving operational efficiency and profitability across portfolios.
• Designed and scaled onboarding journey for new account managers, enabling rapid ramp-up and performance consistency while championing a cross-functional revenue leakage initiative that uncovers new revenue streams.
• Deliver strategic business forecasts and portfolio health insights for SME portfolios to senior leadership, informing company planning cycles and positioning the account management function as a key driver of commercial success.

Key Achievements:

• Recognized with Superior Leadership Performance Award during 2025 annual Amex GBT Commercial Leadership Briefing.
• Selected in top 2.5% of Amex GBT employees for 2023 Pacesetter Award.
• Selected by executive leadership to join the 2022 Global Business Travel Intrapreneurs program. GBTi is a small forum of 14 colleagues across Amex GBT, Egencia, and Ovation, acting as a sounding board to the Executive Leadership Team on strategic initiatives.

• Founded and scaled a multi-million-dollar travel business serving corporate, athlete, and high-net-worth clientele, delivering end-to-end strategy, sourcing, and service execution for complex luxury and incentive travel programs.
• Built and led a high-performing team while fostering a growth-focused culture; implemented marketing strategies across digital and partnership channels, yielding strong brand visibility and $5M+ in annual sales.
• Forged strategic brand partnerships (e.g., Lilly Pulitzer), leveraging co-marketing opportunities to drive cross-sell potential and increase customer acquisition.

Key Achievements:

• Recognized as a top national producer through selection for the NorthStar Media Global Travel Marketplace conference ambassador and Circle of Excellence Awards; served as keynote speaker on agency branding and influencer marketing at national industry events.

• Directed $70M global travel program with end-to-end ownership of supplier sourcing, contract negotiation, KPIs, and client experience metrics, achieving savings while enhancing traveler satisfaction.
• Created and led data-informed business planning processes, aligning stakeholder priorities with program KPIs including ROI, traveler satisfaction, and cost avoidance metrics.
• Delivered executive briefings on travel trends and performance, serving as advisor to senior leadership and representing Fidelity as speaker at industry forums and as member of the Orbitz for Business Advisory Board.

Key Achievement:

• Developed and launched “Travel Chat,” leading to Fidelity’s most engaged global internal social collaboration site, supporting transparency, engagement, and strategic supplier promotion.

• Led end-to-end transformation of travel program, implementing a new booking tool, TMC, and supplier strategy that generated $2M+ in annual savings and reduced transaction fees by 43%.
• Oversaw global meetings and events strategy, managing sourcing, budgeting, and execution for domestic and international programs including executive-level and celebrity events.
• Conducted policy and process reviews to streamline operations, increase automation, and elevate employee travel experience across all channels.

• Directed operations and service delivery, overseeing a team of 18 leisure and corporate travel consultants, operation supervisors and account managers; implemented account growth and performance strategies.
• Created and launched industry-leading sales enablement tools, including white papers and webinar series, enhancing brand thought leadership and driving sales conversions.
• Managed ATG’s largest corporate travel client, enhancing the client’s travel team’s operational efficiency and delivering data insights for further optimization of supplier agreements.

• Managed supplier marketing relationships, developed ROI reporting frameworks, and drove campaign innovation that elevated Sabre’s travel product visibility across 500K+ leisure clients.
• Created scalable sales enablement tools within CMS systems to empower business development teams with on-demand marketing assets, accelerating campaign execution and partner engagement.
• Assisted with segmentation of target markets, equipping Database Manager with strategic queries, to perform database analytics and predictive modeling.
• Directed email marketing campaigns targeting specific segments within the customer base boosting conversion rates significantly compared previous efforts.

Key Achievement:

• Recognized with VIP Nomination for contributions to marketing strategy and internal communication.