Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sherri Mokofisi

Midvale,UT

Summary

Enthusiastic, self-motivated, reliable, responsible and hard working person. Mature team worker and adaptable to all challenging situations. Work well both in a team environment as well as using own initiative. Work well under pressure and adhere to strict deadlines. Authorized to work in the US for any employer

Overview

21
21
years of professional experience
1
1
Certification

Work History

Enhanced Registrar

Intermountain Medical Center
Murray, UT
03.2023 - Current
  • Enhanced Registrar provides extraordinary care to customers through friendly, courteous, and professional service
  • This position registers patients in multiple service lines
  • Enhanced Registrar obtains and inputs all necessary demographic, financial, and clinical information from patient or representative.
  • Completed daily logs for management review.
  • Increased customer service success rates by quickly resolving issues.

Patient Service Representative

Straub Clinic and Hospital
Honolulu, HI
12.2021 - Current
  • Ensure that Straub patients and their families receive warm, friendly and considerate assistance at Straub
  • Act as liaison between patients and professional staff in clinics by facilitating clerical and reception responsibilities and assist with variety of administrative tasks
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering atmosphere of trust within clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Used Epic to schedule appointments.
  • Maintained well-organized front desk, contributing to welcoming environment for patients and visitors.
  • Handled customer service inquiries in person, via telephone and through email.
  • Assisted patients in filling out check-in and payment paperwork.
  • Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
  • Served as reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
  • Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
  • Took copayments and compiled daily financial records.
  • Balanced deposits and credit card payments each day.
  • Built and maintained positive working relationships with patients and staff.
  • Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
  • Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
  • Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.

Scheduling Coordinator

B-Homecare
Honolulu, HI
03.2021 - 12.2021
  • Coordinate both clients and caregivers schedules to meet requests
  • Handle both outgoing and incoming phone calls, emails, and inquiries
  • Keep record of all employees time sheets/clock in.
  • Day to day office work such as copies, scanning, data entry.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
  • Created detailed calendars for staff members to support deadline management and milestone achievement.

Home Health Aide

BAYADA Home Health Care
Honolulu, HI
05.2018 - 01.2021
  • Enables patients to stay in their homes by monitoring and recording patient conditions, providing support and personal services, and teaching families
  • Monitors patient condition by observing physical and mental condition, intake and output, and exercise
  • Assists patients by providing personal services, such as, bathing, dressing, and grooming
  • Helps patients care for themselves by teaching use of cane or walker, special utensils to eat, special techniques and equipment for personal hygiene
  • Helps family members care for patient by teaching appropriate ways to lift, turn, and reposition patient
  • Advises on nutrition, cleanliness, and housekeeping
  • Maintains safe, secure, and healthy patient environment by following asepsis standards and procedures, maintaining security precautions, and following prescribed dietary requirements and nutrition standards
  • Protects home care agency by adhering to professional standards, home care policies and procedures, federal, state, and local requirements
  • Enhances service reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring clean and organized living space for patients.
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst healthcare team.

Program Assistant

Center for Teaching Excellence UHM
Honolulu, HI
08.2018 - 07.2020
  • Perform qualitative data extraction, organization and reporting; set up multipurpose room for events; occasional video-taping of CTE/Mentoring events; assist director and staff of Center with administrative, editorial and clerical tasks to run Center; process registrations and evaluations of Center events; edit, proofread and assemble Center publications and other documents; type and collate mid-semester course evaluations; and other tasks/errands as needed.
  • Assisted with planning and coordinating day-to-day and special program activities.
  • Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
  • Created and updated records and files to maintain document compliance.
  • Compiled data from various sources to provide comprehensive reports for senior management decision making.
  • Sorted, opened, and routed mail and deliveries to meet business requirements.
  • Implemented centralized record-keeping system that improved overall data accuracy and accessibility for team members.
  • Prepared clearly written and formatted documents and reports.
  • Managed both digital and physical filing systems and retrieved documents as required.
  • Supported development of new programs through thorough research and analysis of industry trends.
  • Conducted research to assist with routine tasks and special projects.
  • Drafted agendas, recorded minutes and generated documents to facilitate meetings.
  • Enhanced program efficiency by streamlining processes and implementing time-saving strategies.
  • Maintained up-to-date knowledge of program offerings by attending industry conferences and workshops regularly.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.

Wire Transfer Specialist

Bank of Hawaii
Honolulu, HI
01.2014 - 06.2014
  • Provides specialized technical and operations support; initiates, receives, researches, resolves, and communicates verbally and in writing on routine and non-routine internal, customer, and other external inquiries and topics relating to wires; handles routine and non-routine operational tasks and transactions; and participates in division’s quality service efforts
  • Must have complete understanding of Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Office of Foreign Assets Control (OFAC) regulations
  • Exercises extensive independent decision making and sound judgment when processing wires
  • Keeps abreast of Reg-E and regulatory changes as it pertains to wires
  • Assists with set-up, review and processing of Consumer International wires to ensure that are processed in accordance with Reg-E guidelines, using corresponding bank and ensuring that all documents are received and completed as required
  • Must be available to work flexible work schedules, including evenings, weekends and holidays as required
  • Assists with managing operational workflows as required to ensure service level quality standards and deadlines are met; ensures proper operational policies and procedures are followed, controls are exercised, and errors corrected; trains staff as appropriate; reviews and approves within authority limits routine and some non-routine daily work including approval of wires received requiring EX-23 authorizations to ensure risk mitigation, tickets, reports, deposits, withdrawals, payments, etc., on paper forms and through computer based electronic transmissions
  • Assists with department projects to increase income, reduce costs, and manage risks related to wire transfers, services, and operations
  • Researches, develops, and implements procedural and operational changes; monitors, analyzes, and helps control, manage, and improve internal controls, regulatory and wire transfer policy compliance, and external reporting; assists with division level and other external projects related to or impacting upon department operations
  • Assists with collecting and input of data for Compliance manager
  • Completes end of day balancing and shut down for wire system
  • Participates in Wire System upgrade testing
  • Communicates with technology group to report and resolve any outstanding issues
  • Performs preliminary and final functional performance testing for new or upgraded systems/ applications
  • Performs all other miscellaneous responsibilities and duties as assigned.

Government Customer Care Agent

Xerox
01.2013 - 01.2013
  • Improved first-call resolution rates through thorough research of complex cases before escalating them to higher-level support teams.
  • Built rapport with clients, resulting in increased customer loyalty and positive feedback.
  • Increased issue resolution rate through continuous training and performance evaluation.
  • Managed high call volume while maintaining exceptional service quality for all customers.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Maintained and managed customer files and databases.
  • Developed and implemented customer service policies and procedures to use adequate techniques and apply best practices.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Responded proactively and positively to rapid change.

Reservationist

Marriott, Ritz Carlton
01.2012 - 01.2013
  • Demonstrated excellent multitasking skills while juggling multiple phone lines, emails, and walk-in guests simultaneously during peak periods.
  • Developed strong relationships with clients, leading to repeat bookings and referrals.
  • Managed group bookings by coordinating with event planners and sales teams to ensure all requirements were met.
  • Contributed to achievement of financial targets through upselling of hotel services and amenities during reservation process.
  • Provided exceptional customer service, resulting in positive guest reviews and improved online ratings.
  • Streamlined reservation processes for increased accuracy and reduced errors.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
  • Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
  • Reviewed and updated customer information to maintain up-to-date records for high-quality service.
  • Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.

VIP Representative

Grand Sierra Resort
Reno, NV
01.2012 - 08.2012
  • Organized exclusive events for VIP guests, creating memorable experiences that encouraged loyalty and repeat business.
  • Improved efficiency in guest registration process by implementing digital tools tailored towards needs of VIP clients.
  • Conducted pre-arrival outreach to confirm reservations, preferences, and special requests for VIP clientele.
  • Managed guest complaints with professionalism, resolving issues promptly and effectively.
  • Increased customer satisfaction ratings by consistently delivering attentive service that exceeded expectations.
  • Developed strong relationships with frequent guests, anticipating their preferences and tailoring services accordingly.
  • Reviewed and analyzed guest feedback to identify areas for improvement, implementing changes that led to higher level of overall satisfaction among VIP clients.
  • Created welcoming and comfortable environment for guests.
  • Responded to guest inquiries to maximize guest satisfaction.
  • Managed check-in and check-out procedures for guests.
  • Supported local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to hotel guests.

Teller

ANZ Banking Group
01.2003 - 01.2012
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
  • Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
  • Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
  • Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Conducted regular self-assessments of performance to identify areas for growth or improvement within role of Teller.
  • Prepared reports on daily transactions for management review, highlighting areas for improvement or notable accomplishments.
  • Executed wire transfers, stop payments and account transfers.
  • Arranged monies received in cash boxes and coin dispensers according to denomination.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Calculated fees due, interest and change for customer transactions.

Education

Bachelor of Science - Nursing

University of Hawaii at Manoa
Current

Bachelor of Arts - Tourism Hospitality Management

Brigham Young University Hawaii
May 2018

High school Diploma -

Liahona High School
Tonga
11.2005

Skills

  • Customer Service
  • Call Center
  • Customer Care
  • Front Desk
  • Guest Services
  • Care plans
  • Marketing
  • Proofreading
  • Performance Testing
  • Problem-solving
  • Team Work
  • Flexibility
  • Reliability
  • Multi-line Phone Systems
  • Customer support
  • Leadership
  • Interviewing
  • Medical terminology
  • Epic
  • Computer literacy
  • Hotel experience
  • Customer service
  • Front desk
  • Hospitality
  • Upselling
  • Guest services
  • Cash handling
  • Telemarketing
  • Cash register
  • Supervising experience
  • Clerical experience
  • Windows
  • Data collection
  • Hospital experience
  • Time management
  • Organizational skills

Certification

CPR Certification First Aid Certification

Timeline

Enhanced Registrar

Intermountain Medical Center
03.2023 - Current

Patient Service Representative

Straub Clinic and Hospital
12.2021 - Current

Scheduling Coordinator

B-Homecare
03.2021 - 12.2021

Program Assistant

Center for Teaching Excellence UHM
08.2018 - 07.2020

Home Health Aide

BAYADA Home Health Care
05.2018 - 01.2021

Wire Transfer Specialist

Bank of Hawaii
01.2014 - 06.2014

Government Customer Care Agent

Xerox
01.2013 - 01.2013

Reservationist

Marriott, Ritz Carlton
01.2012 - 01.2013

VIP Representative

Grand Sierra Resort
01.2012 - 08.2012

Teller

ANZ Banking Group
01.2003 - 01.2012

Bachelor of Science - Nursing

University of Hawaii at Manoa

Bachelor of Arts - Tourism Hospitality Management

Brigham Young University Hawaii

High school Diploma -

Liahona High School

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Sherri Mokofisi