Sherri Padalino
Tomball,TX
Summary
Highly competent Lead CSR with substantial experience in handling customer inquiries and resolving complex issues. Possess strong leadership skills, adept at managing teams and fostering a positive work environment. Contributed significantly to improving customer satisfaction ratings in previous role through effective problem-solving and communication skills.
Overview
14
14
years of professional experience
Work History
Lead CSR
Proforma Angelini & Associates
Tomball, TX
08.2013 - Current
- Provided expert customer service and support to customers, including troubleshooting technical issues.
- Assisted in the development and implementation of customer service policies and procedures.
- Trained new customer service representatives on company policies and procedures.
- Handled escalated customer complaints with professionalism and empathy.
- Contacted customers about potential service upgrades, new services and account changes.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Resolved product or service problems by clarifying customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Identified opportunities for process improvement initiatives that enhance efficiency and improve overall customer experience.
Accounts Pay
Severn Trent Services
Houston, TX
05.2010 - 08.2013
- Reviewed invoices for accuracy and completeness prior to payment processing.
- Prepared and processed payments, including manual checks, wire transfers, ACH payments, and credit card payments.
- Provided support during month-end closing activities.
- Participated in special projects as required.
- Handled high-volume invoice processing with minimal supervision.
- Coded invoices to maintain organized and accurate records.
Education
Early Childhood Education
Stephen F Austin
Nacogdoches, TXSkills
- Systems and software expertise
- Database Management
- Customer Relationships
- Special projects
- Vendor relationships
- Self Motivation
- Customer Relationship Management
- Multitasking Abilities
Timeline
Lead CSR
Proforma Angelini & Associates
08.2013 - Current
Accounts Pay
Severn Trent Services
05.2010 - 08.2013
Early Childhood Education
Stephen F Austin
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