Summary
Overview
Work History
Education
Skills
Timeline
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Sherri Padalino

Tomball,TX

Summary

Highly competent Lead CSR with substantial experience in handling customer inquiries and resolving complex issues. Possess strong leadership skills, adept at managing teams and fostering a positive work environment. Contributed significantly to improving customer satisfaction ratings in previous role through effective problem-solving and communication skills.

Overview

14
14
years of professional experience

Work History

Lead CSR

Proforma Angelini & Associates
Tomball, TX
08.2013 - Current
  • Provided expert customer service and support to customers, including troubleshooting technical issues.
  • Assisted in the development and implementation of customer service policies and procedures.
  • Trained new customer service representatives on company policies and procedures.
  • Handled escalated customer complaints with professionalism and empathy.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Resolved product or service problems by clarifying customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Identified opportunities for process improvement initiatives that enhance efficiency and improve overall customer experience.

Accounts Pay

Severn Trent Services
Houston, TX
05.2010 - 08.2013
  • Reviewed invoices for accuracy and completeness prior to payment processing.
  • Prepared and processed payments, including manual checks, wire transfers, ACH payments, and credit card payments.
  • Provided support during month-end closing activities.
  • Participated in special projects as required.
  • Handled high-volume invoice processing with minimal supervision.
  • Coded invoices to maintain organized and accurate records.

Education

Early Childhood Education

Stephen F Austin
Nacogdoches, TX

Skills

  • Systems and software expertise
  • Database Management
  • Customer Relationships
  • Special projects
  • Vendor relationships
  • Self Motivation
  • Customer Relationship Management
  • Multitasking Abilities

Timeline

Lead CSR

Proforma Angelini & Associates
08.2013 - Current

Accounts Pay

Severn Trent Services
05.2010 - 08.2013

Early Childhood Education

Stephen F Austin

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Sherri Padalino