Sherri Perkins
Sacramento,CA
Summary
Results-driven individual with a solid foundation in print production and customer service. Known for strong attention to detail and effective communication skills. Ready to leverage expertise in digital printing and team leadership to drive impactful results.
Overview
30
30
years of professional experience
Work History
Reprographics Operator
PG&E
Sacramento, CA
10.2020 - Current
- Operated high-volume digital printing equipment to produce quality reprographic materials.
- Monitored print jobs for consistency and accuracy throughout production cycle.
- Collaborated with project teams to ensure timely delivery of printed materials.
- Trained new staff on equipment operation and safety protocols, enhancing team efficiency.
Dispatcher /Customer Service Representative
SAFE Security /AAA
San Ramon, CA
02.2005 - 06.2018
- Coordinated emergency response operations for diverse security incidents, ensuring swift resolution and safety.
- Managed real-time communication with field personnel, enhancing response time and operational efficiency.
- Developed and maintained efficient scheduling systems for personnel deployment, optimizing resource allocation.
- Trained new dispatch staff on protocol adherence and system navigation, fostering a culture of excellence.
Dispatcher/Customer Service Representative
Bay Alarm
Pacheco, CA
06.2003 - 02.2005
- Coordinated dispatch operations for emergency response teams, ensuring timely and effective service delivery.
- Monitored communication systems to track unit locations and status, optimizing response times.
- Maintained accurate records of dispatched calls and follow-ups, enhancing operational efficiency.
- Developed efficient routing strategies for field personnel, minimizing delays and improving resource allocation.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Developed streamlined processes for dispatch operations, improving response times and service reliability.
Receptionist
Independent Living Resource
Concord, CA
02.1999 - 06.2002
- Managed front desk operations, ensuring smooth visitor check-in and communication.
- Coordinated scheduling for appointments and meetings, optimizing staff availability.
- Maintained accurate records of client inquiries and service requests for efficient follow-up.
- Assisted clients in navigating resources and services offered by the organization.
Cashier/Retail Sales Associate
B. Dalton Book Store
Richmond, CA
08.1998 - 09.2000
- Processed customer transactions accurately using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Managed inventory levels, restocking shelves to ensure product availability and presentation.
- Trained new staff on cash handling procedures and customer interaction techniques.
- Maintained a clean and organized checkout area to enhance the shopping experience.
- Implemented loss prevention strategies to minimize shrinkage during daily operations.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Assistant Manager
Leeds Shoe Store
Richmond, CA
07.1996 - 10.1998
- Assisted in daily store operations, ensuring smooth workflow and customer satisfaction.
- Trained new staff on sales techniques and product knowledge to enhance team performance.
- Monitored inventory levels, coordinating restocks to maintain optimal product availability.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Coordinated promotional events, driving foot traffic and increasing sales revenue.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
High School Diploma -
Oakland Technical High School
Oakland, CA06-1995
Skills
- Print production workflow
- Strong attention to detail
- Effective communication
- Digital printing expertise
- Equipment maintenance know-how
- Adobe creative suite
- Large format printing
- Binding and finishing techniques
- Deadline oriented mindset
- Customer service
- Planning and organization
- Problem-solving abilities
- Multitasking
- Packaging and shipping
- Teamwork
- Attention to detail
- Environmental compliance
- Color management
Timeline
Reprographics Operator
PG&E
10.2020 - Current
Dispatcher /Customer Service Representative
SAFE Security /AAA
02.2005 - 06.2018
Dispatcher/Customer Service Representative
Bay Alarm
06.2003 - 02.2005
Receptionist
Independent Living Resource
02.1999 - 06.2002
Cashier/Retail Sales Associate
B. Dalton Book Store
08.1998 - 09.2000
Assistant Manager
Leeds Shoe Store
07.1996 - 10.1998
High School Diploma -
Oakland Technical High School