Sherri Phelps

Customer service, Markin, Cash Drawer, Locating of clothes

• Streamlined insurance claims processing for faster reimbursement and improved patient experience.
• Helped patients complete necessary medical forms and documentation.
• Registered and verified patient records before triage with most up-to-date information.
• Conducted patient intake interviews, recording and documenting relevant information.
• Organized and maintained patient chart filing system to promote quick data finding for staff.
• Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
• Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
• Secured sign-in sheets, dental charts, and encounter forms to safeguard sensitive data and information.
• Completed new patient registrations in software to create accurate and comprehensive records.
• Obtained payments from patients and scanned identification and insurance cards.
• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
• Managed office logistics by scheduling appointments, maintaining files and collecting payments.
• Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
• Prepared and processed patient referrals and transfer requests.
• Scheduled, rescheduled, and cancelled appointments for dental patients.
• Ensured patient privacy by adhering to all HIPAA regulations during the collection, storage, and sharing of sensitive information.
• Provided excellent customer service to create positive experiences and build patient trust.
• Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
• Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
• Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
• Conducted communications and transactions with patients and visitors to foster positive experience.
• Managed office bookkeeping with insurance billing and patient payments.
• Expedited appointment scheduling through effective utilization of office management software systems.
• Completed administrative patient intakes with case histories, insurance information and mandated forms.
• Performed various administrative tasks by filing, copying and faxing documents.
• Completed patient referrals to other medical specialists.
• Supported dentist in maintaining accurate documentation of treatment plans for better continuity of care between visits.
• Managed accounts receivable duties by timely invoicing patients for services rendered while tracking payments received or outstanding balances due accurately.
• Assisted with medical coding and billing tasks.
• Received and routed laboratory results to correct clinical staff members.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
• Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
• Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
• Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
• Processed medical insurance claims and payments.
• Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
• Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.