Excel, Microsoft, spreadsheets
SHERRI POOLE
Operation Manager
Fairburn,GA
Summary
PROFESSIONAL SUMMARY: Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance. Dedicated Operations professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
Work History
Operations Manager
Allied Universal Security Services
Sandy Springs, GA.
08.2017 - Current
- Manages 6000 contractual hours weekly.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Trained and guided team members to maintain high productivity and performance metrics.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Assisted in recruiting, hiring, and training of team members.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Lead Supervisor Concourse
Secur America
Sandy Springs, GA.
05.2015 - 08.2017
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Educated workers about proper safety procedures to prevent accidents and injuries.
- Learned every team members' role to offer skilled backup during shortages and high-volume periods.
- Delivered superior customer service in every interaction and skillfully resolved conflicts.
- Instructed employees on proper cleaning and sanitation of equipment and surfaces.
Security Officer
Spa Security
Villa RIca, GA
10.2012 - 05.2015
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Responded quickly to incidents and assessed active situations for security concerns.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Education
Criminal Justice
Westwood College - Atlanta Georgia
Skills
- Staff Management
- Team Building
- Leadership
- Training and mentoring
- Strategic planning
- Priority management
- Customer service
- Problem-solving
Certification
- CPR Training
Accomplishments
- Earned the “Officer of the month” Award in 2016 for being an exceptional Team player.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised a team of 248 officers.
- Saved the company weekly by making sure overtime was under control.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work weekQuote
Each problem that I solved became a rule, which served afterwards to solve other problems.
Rene Descartes
Software
Timeline
Operations Manager
Allied Universal Security Services
08.2017 - Current
Lead Supervisor Concourse
Secur America
05.2015 - 08.2017
Security Officer
Spa Security
10.2012 - 05.2015
Criminal Justice
Westwood College - Atlanta Georgia
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