Sherri R. Thomas
Childress
Summary
Knowledgeable Client Engagement Specialist with proven ability to build strong client relationships and foster customer loyalty. Demonstrated success in managing client accounts and resolving issues promptly and effectively. Utilized excellent communication and problem-solving skills to enhance client satisfaction and drive business growth.
Overview
8
8
years of professional experience
Work History
Client Engagement Specialist (Office Administrator)
Aerotek
05.2025 - Current
- Proficiency with Microsoft Office Suite (Word, Excel, Power Point).
- Strong commitment to professionalism and customer service.
- Facilitated effective communication between clients and internal teams to enhance service delivery.
- Conducted regular follow-ups with clients to ensure ongoing support and address concerns promptly.
- Collaborated with cross-functional teams to streamline operations and enhance service efficiency.
- Provided exceptional customer service to existing accounts, ensuring client satisfaction and order renewal.
- Consistently exceeded performance targets by effectively managing time-sensitive projects and meeting deadlines under pressure.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests for products, services, and company information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Documentation and reporting
- Strong organizational and time management skills
- Attention to detail
- Making sure employees' time is correct using timekeeping software.
- Completed and submitted I-9's
- Handled New Hire Orientation, and set up their initial employee profiles for seamless integration.
- Per Diem Form Submissions
- Policies and procedures
- Submitted cases for data and pay updates
Front Desk Agent
Holiday Inn Express & Suites
02.2025 - 05.2025
- Provided exceptional customer service to enhance guest satisfaction and loyalty.
- Managed front desk operations, including check-in/check-out procedures and room assignments.
- Assisted guests with inquiries, ensuring prompt resolution of issues and concerns.
- Coordinated with housekeeping and maintenance teams to ensure room readiness and quality standards.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Maintained clean and organized front desk areas to uphold polished company image.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
- Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
- Coordinated group bookings successfully, handling all logistics from reservation confirmation to departure arrangements.
- Monitored lobby area for cleanliness and comfort, ensuring positive first impression.
- Improved team communication with daily briefing on occupancy, events, and guest requests.
- Updated guest profiles with preferences and requests for personalized service in future stays.
- Maintained high levels of guest privacy by securely managing personal information.
- Kept accounts in balance and ran daily reports to verify totals.
Assistant Manager
Lowe's Supermarket
08.2023 - 02.2025
- Assisted in the management of daily operations, ensuring smooth and efficient workflow.
- Supervised and trained a team of 20 employees, providing guidance and support to maximize productivity.
- Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction.
- Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage.
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times.
- Assumed managerial responsibilities in the absence of the store manager, overseeing all aspects of operations.
- Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods.
- Managed cash handling procedures, including opening and closing registers, preparing deposits, balancing the safe, and reconciling discrepancies.
- Trained and supervised staff on customer service best practices to enhance shopping experience.
- Ensured compliance with safety regulations, maintaining a secure shopping environment for customers and employees.
- Provided training and mentorship to new hires, fostering professional growth within the team.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Office Assistant
Texas Panhandle Cyber Medics
01.2018 - 12.2018
- Coordinated daily office operations to ensure efficient workflow and support staff activities.
- Collaborated with team members to resolve administrative issues quickly and effectively.
- Maintained communication with clients to address inquiries and provide timely assistance.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Utilized office management software to record and track customer information.
- Edited and proofread documents for accuracy and completeness.
Education
No Degree - Biology And Criminal Justice
Vernon Junior College College
Vernon, TX05.2003
No Degree - Biology And Criminal Justice
Clarendon College
Clarendon, TX12.2002
High School Diploma -
Patton Springs I. S. D.
Afton, TX05.2002
No Degree - General Studies
Western Texas College
Snyder, TX05.2002
No Degree - General Studies
South Plains College
Levelland, TX05.2002
No Degree - Study Abroad Literature And History
University of Dallas
Irving, TX07.2000
Skills
- Computer Proficiency
- Microsoft Office Suite
- Time management
- Multitasking and organization
- Critical thinking
- Active listening
- Adaptability and flexibility
- Creative problem solving
- Client relations
- Customer service
- Verbal and written communication
- Administrative support
Timeline
Client Engagement Specialist (Office Administrator)
Aerotek
05.2025 - Current
Front Desk Agent
Holiday Inn Express & Suites
02.2025 - 05.2025
Assistant Manager
Lowe's Supermarket
08.2023 - 02.2025
Office Assistant
Texas Panhandle Cyber Medics
01.2018 - 12.2018
No Degree - Biology And Criminal Justice
Vernon Junior College College
No Degree - Biology And Criminal Justice
Clarendon College
High School Diploma -
Patton Springs I. S. D.
No Degree - General Studies
Western Texas College
No Degree - General Studies
South Plains College
No Degree - Study Abroad Literature And History
University of Dallas