Sherri Ruiz
Arlington,Texas
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings, driving operational success.
Overview
30
30
years of professional experience
Work History
Manager, Inflight Crew Operations
American Airlines
04.2017 - Current
- Responsible for the day-to-day operation/performance of the largest Flight Attendant base in the American Airlines system
- Responsible for the care of 7300 DFW based Flight Attendants
- Co-manage the Inflight Operation with other leaders
- Lead and manage a team of nine Senior Crew Managers to achieve set objectives
- Partner with human resources, labor, legal, crew scheduling, and Inflight HDQ to meet our goals/objectives
- Establish working relationships with national and local Flight Attendant Union
- Assists with base activities to achieve all company goals
- Collaborates with other leaders/departments at the DFW airport
- Monitors base performance, reliability and Flight Attendant performance
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
Base Manager, DFW
American Airlines
07.2020 - 08.2021
- Responsible for directing and managing all Inflight management and support staff in addition to the performance of the 6,000 DFW based Flight Attendants
- Responsible for the day-to-day operation and proactively solved situations as they arose
- Collaborated with the DFW station director and Customer Care team
- Owned collateral initiatives and projects as assigned by the regional director
- Optimized scheduling processes to maximize staff utilization while maintaining compliance with labor laws and regulations.
- Directed and coordinated local base activities to meet Inflight goals
- Collaborated with senior leadership on strategic planning efforts, aligning base operations with wider organizational objectives.
- Built a strong working relationship with local Union leaders
Senior Flight Service Manager
American Airlines
08.2006 - 02.2017
- Supervise 90 Purser flight Attendants/90 non-purser flight attendants by monitoring performance, attendance and compliance with company and departmental policies and procedures
- Investigate complaints and performance discrepancies and provide coaching and counseling, issue corrective action as needed
- Interact with ARC, APFA, Crew Schedule, HR, Training, and Workers Compensation to investigate and resolve attendance and other related issues
- Conduct in-flight observation rides for the purpose of evaluating job performance as well as compliance with procedures
- Qualified as domestic/international Purser flight attendant
- Work with HDQ Purser team to support new initiates and changes that impact Pursers to ensure consistency
- Conduct local WAM after successful completion of Initial Purser Training
- Plan and conduct Purser Conferences with support from the FAIT team
- Mentor and support all FSM’s
- Act as facilitator/company representative in the DRC Process hoping to come to mutual resolution
- Offer gate support to assist flight attendants with their needs and support reliability of operation
Flight Service Manager
American Airlines
08.1999 - 07.2006
- Supervised 200+ Domestic and International Flight Attendants by monitoring performance, attendance and compliance with Company and departmental policies and procedures
- Investigated complaints and performance discrepancies and provided coaching and counseling, and issued corrective action if needed
- Interacted with AA Medical, APFA, Crew Schedule, HR, Training, and Workers Compensation to investigate and resolve attendance and other related issues
- Conducted in-flight observations to observe crew performance, safety procedures, customer service and market concerns
Flight Attendant Crew Scheduler
American Airlines
04.1997 - 07.1999
- Ensured a complete crew compliment on every American Airlines flight to meet the requirements of FAA, AA/APFA contractual working agreements and company service requirements
- Responsible for coordinating information between Flight Service, the Manager on Duty and crew schedulers
- Responsible for on the job training of new hire crew schedulers
- Responsible for monitoring each crew-member’s monthly activity record and legalities
Sales Representative-First Call Desk
American Airlines
10.1996 - 03.1997
- Coordinated group travel itineraries with meeting planners, travel agents and individuals providing bookings for parties of 10 or more
- Analyzed and negotiated complex domestic and international pricing exceptions to maximize revenue and increase market share
Domestic Sales Representative-SRO
American Airlines
09.1995 - 09.1996
- Responsible for selling airline services to prospective customers by servicing incoming calls in a friendly, professional and efficient manner applying all regulations and procedures
Education
Bachelor of Arts - International Business, Spanish
SUNY College At Brockport
Brockport, New York05.1995
Skills
- Employee coaching and mentoring
- Problem resolution
- Team leadership
- Decision-making
- Relationship building
- Adaptability
- Team collaboration
- Multitasking Abilities
Timeline
Base Manager, DFW
American Airlines
07.2020 - 08.2021
Manager, Inflight Crew Operations
American Airlines
04.2017 - Current
Senior Flight Service Manager
American Airlines
08.2006 - 02.2017
Flight Service Manager
American Airlines
08.1999 - 07.2006
Flight Attendant Crew Scheduler
American Airlines
04.1997 - 07.1999
Sales Representative-First Call Desk
American Airlines
10.1996 - 03.1997
Domestic Sales Representative-SRO
American Airlines
09.1995 - 09.1996
Bachelor of Arts - International Business, Spanish
SUNY College At Brockport
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