Sherri Sessions
Nashville,TN
Summary
Adept at fostering patient trust and managing sensitive information, I excelled in HIPAA compliance and customer service during my tenure at Call4Health. My expertise in appointment scheduling and empathetic communication has consistently enhanced patient experiences, showcasing my ability to multitask and maintain confidentiality with a positive demeanor.
Overview
21
21
years of professional experience
Work History
Patient Service Representative
Call4Health
04.2024 - 09.2024
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Used Software to schedule appointments.
- Entered patient demographic and insurance data into electronic medical record system.
Cook Cashier
American Food & Vending Corp.
02.2016 - 03.2024
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Patient Service Representative
Call4Health
03.2021 - 09.2022
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Used Software to schedule appointments.
- Handled customer service inquiries in person, via telephone and through email.
Customer Service Representative
IBEX Global
08.2014 - 01.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Key Closer
Captain D’s Seafood
10.2003 - 08.2016
- Maintained high levels of customer satisfaction by addressing concerns promptly and professionally throughout the closing process.
- Managed competing priorities under tight deadlines while maintaining accuracy in document preparation for smooth transaction completion.
- Delivered positive customer experiences and successful deal closures through open, constructive communications.
- Mentored junior colleagues in closing techniques, contributing to overall team success and growth.
Education
High School Diploma - Required
Omaha North Vikings
Omaha, NE05.1987
Skills
- Customer service
- HIPAA compliance
- Appointment scheduling
- Patient confidentiality
- Payment collection
- Scheduling appointments
- Medical terminology
- Patient greeting
- Data entry proficiency
- Document filing
- Conflict resolution
- Directing callers
- FLUENT IN LANGUAGE
- Cross-cultural sensitivity
- Language fluency
- Verbal and written communication
- Phone etiquette
- Appointment reminders
- Queue management
- Patient follow-up
- Appointment confirmation
- Financial needs determination
- Problem-solving
- Flexible schedule
- Money handling
- Patient registration
- Multitasking and organization
- Payment processing
- Team collaboration
- Information collection
- Work quality evaluation
- Relationship building
- Financial procedures adherence
- Quality assurance
- Friendly and outgoing
- Policy understanding
- Complaint processing
- Attention to detail
- Registration and scheduling
- Punctual and hardworking
Timeline
Patient Service Representative
Call4Health
04.2024 - 09.2024
Patient Service Representative
Call4Health
03.2021 - 09.2022
Cook Cashier
American Food & Vending Corp.
02.2016 - 03.2024
Customer Service Representative
IBEX Global
08.2014 - 01.2016
Key Closer
Captain D’s Seafood
10.2003 - 08.2016
High School Diploma - Required
Omaha North Vikings
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