Sherri Smith
Katy
Summary
Dynamic customer service professional with proven expertise at Tailored Brands Inc. in resolving conflicts and enhancing customer loyalty. Skilled in active listening and critical thinking, I consistently improved retention rates by proactively addressing issues. Proficient in data entry, I excel in fast-paced environments, delivering exceptional support and building strong client relationships.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Tailored Brands Inc.
04.2023 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales Associate
Signet Jewelers
11.2022 - 03.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Branch Customer Service Representative
TTI INC
08.2017 - 03.2021
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Reduced wait times, ensuring timely service by efficiently managing customer flow and coordinating staff assignments.
- Provided exceptional support during peak periods, handling a high volume of customer requests without compromising quality of service
- Improved customer retention rates by proactively identifying potential issues and offering solutions.
- Strengthened customer relationships through personalized service and follow-up communications.
- Collaborated with team members to achieve branch sales targets and maintain high service standards.
- Stayed current on industry trends, using knowledge to better serve customers'' financial needs through relevant advice.
- Expedited and worked open orders
Administrative Assistant
Roshal Imaging
03.2016 - 08.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Onboarding of new employees.
- Payroll for 100 employees.
- Credentialing
Buyer's Assistant
TTI
04.2005 - 11.2015
- Ensured thorough documentation of purchasing activities.
- Processed purchase orders and invoices in accordance with company procedures.
- Reviewed purchasing trends and forecast demand for inventory planning and replenishment.
- Performed yearly store audits in collaboration with managers, designers, and sales associates to provide feedback.
- Set up part numbers and sequenced by class
- Worked open orders and expedited parts.
Education
Diploma - General Studies
Richland High School
North Richland Hills, TX05.2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Tailored Brands Inc.
04.2023 - 03.2025
Sales Associate
Signet Jewelers
11.2022 - 03.2023
Branch Customer Service Representative
TTI INC
08.2017 - 03.2021
Administrative Assistant
Roshal Imaging
03.2016 - 08.2017
Buyer's Assistant
TTI
04.2005 - 11.2015
Diploma - General Studies
Richland High School
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