Sherri Smith
Summary
Experienced Parts Manager with a proven track record at RCD RV Supercenter, excelling in inventory management and customer service. Enhanced parts availability through streamlined processes and effective staff training. Skilled in vendor relations and invoice processing, driving efficiency and accuracy in operations while fostering a collaborative team environment.
Overview
21
21
years of professional experience
Work History
Parts Manager
RCD RV Supercenter
01.2021 - Current
- Managed inventory levels to ensure optimal stock availability and reduce delays.
- Streamlined parts ordering processes, enhancing efficiency and accuracy in procurement.
- Developed training programs for staff on parts management systems and best practices.
- Oversaw daily operations of the parts department, ensuring adherence to company standards.
Warranty Administrator
RCD RV Supercenter
10.2011 - 01.2021
- Processed warranty claims efficiently, ensuring compliance with company policies and industry regulations.
- Collaborated with cross-functional teams to resolve customer inquiries and expedite claim resolutions.
- Analyzed claim data to identify trends and recommend process improvements, enhancing overall efficiency.
- Maintained accurate records of warranty transactions using company-specific software systems for tracking and reporting.
- Trained new staff on warranty processes and best practices to ensure consistency in operations.
- Assisted in developing training materials aimed at improving the understanding of warranty policies among employees.
- Coordinated with suppliers and manufacturers to facilitate product returns and replacements under warranty agreements.
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
Parts Manager
Centennial Park Harley Davidson
09.2004 - 10.2011
- Streamlined inventory management processes to enhance parts availability and reduce lead times.
- Implemented training programs for staff to improve product knowledge and customer service skills.
- Analyzed sales data to forecast demand trends and adjust inventory levels accordingly.
- Coordinated with service departments to ensure seamless communication regarding parts requirements and availability.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
Education
Business And Distributive Education
New Albany HS
New Albany, OHSkills
- Invoice processing
- Customer service
- Inventory management
- Ordering parts
- Stock management
- Vendor relations
- Inventory auditing
- Inventory restocking
- Customer relations
- Staff training
- POS systems operations
- Reviewing deliveries
- Profit and loss tracking
Timeline
Parts Manager
RCD RV Supercenter
01.2021 - Current
Warranty Administrator
RCD RV Supercenter
10.2011 - 01.2021
Parts Manager
Centennial Park Harley Davidson
09.2004 - 10.2011
Business And Distributive Education
New Albany HS
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